Parliamentary and Health Service Ombudsman Logo - Link to home page Spacer for design
Sitemap | Search     
Home Can the Ombudsman help you? Publications About us News Work for us Contact us Spacer line
spacer gif  Navigation triangle Publications
spacer gif  Navigation triangle Principles
spacer gif  Navigation triangle Selected cases
spacer gif  Navigation triangle Special reports
    Parliamentary
    Access to official information
    Health
spacer gif  Navigation triangle Annual Report
spacer gif  Navigation triangle Leaflets
spacer gif  Navigation triangle Best practice
Hot links Navigation bar
Hot topics
Tools and related links bar
Cymraeg
Freedom of Information
Accessibility
Other Ombudsmen and complaint handlers
Feedback
Satisfied with our service?
 
 

Home >  Publications  > Special Reports - Parliamentary > Tax credits

Parliamentary Ombudsman

Tax credits: putting things right

3rd Report—Session 2005-2006

Presented to Parliament pursuant to Section 10(4) of the Parliamentary Commissioner Act 1967

Ordered by The House of Commons to be printed 21 June 2005

HC 124 (2005-2006)

Contents

Foreword
Summary and recommendations
Chapter 1 - Introduction
Chapter 2 - Background to tax credits
Chapter 3 - Processing errors
Chapter 4 - Communication and accessibility
Chapter 5 - Overpayments
Chapter 6 - Complaints and appeals
Chapter 7 - A wider view
Appendices
Appendix A Complaints received by the Ombudsman against the Tax Credit Office 1 April 2003 - 31 May 2005
Appendix B Delivery of tax credits
Appendix C Correspondence between PHSO and the Revenue about wider tax credits issues
Appendix D Payments page of a revised award notice and explanatory note

Press Notice

pdf version (485KB)

get gif Download Adobe Acrobat Reader - required to read PDF documents

Letter from HM Treasury dated 29 July 2005

Back to top

 

Last updated: 18 October 2005
     
Footer line

Privacy | © 2008 Parliamentary and Health Service Ombudsman
Home |  Can the Ombudsman help you |  Publications |  About us |  News |  Work for us |  Contact us |  Feedback