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Injustice in residential care: A joint report by the Local Government Ombudsman and the Health Service Ombudsman for England

Investigations into complaints against Buckinghamshire County Council and against Oxfordshire & Buckinghamshire Mental Health Partnership

2nd Report—Session 2007-2008

Presented to Parliament pursuant to Section 14(4) of the Health Service Commissioners Act 1993 (as amended)

Ordered by The House of Commons to be printed 26 March 2008

HC 421

Press Notice

pdf version (391KB)

Contents

Foreword

Report summary

  The complaint

  Our investigations and report

  Findings

  Remedy

  Matters considered solely by the Health Service   Ombudsman

Introduction

Legal and administrative background

Investigation

  The Council’s handling of Mr and Mrs Taylor’s   complaints and its findings and conclusions

  The Trust’s handling of Mr and Mrs Taylor’s   complaints and its findings and conclusions

  Mr and Mrs Taylor’s complaints to the Local   Government Ombudsman and thereafter the Health   Service Ombudsman

  The Council’s and the Trust’s comments on the   agreement

  The Council’s response to the Local Government   Ombudsman’s enquiries

  The Trust’s formal response to the Health Service   Ombudsman’s enquiries

  Complaints to the Health Service Ombudsman about   medication and recorded diagnoses

  Frank’s clinical records

  Comments of the Health Service Ombudsman’s
  Clinical Adviser

  Health Service Ombudsman’s findings on the   complaints about medication and recorded diagnoses

  Local Government Ombudsman’s and Health Service   Ombudsman’s findings on the complaint against the   Council and the Trust

  Remedy

  Conclusion

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Last updated: 28 March 2008