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Six lives: the provision of public services to people with learning disabilities

Part one: overview and summary investigation reports

Contents

Download this report in pdf (541KB)

Foreword
Overview summary
Overview report
   Introduction
   Role of the Ombudsman
   Relevant policy and good practice guidance
   Treating people as individuals
   Doing the basics well - an issue of leadership
   Complaint handling
   Remedy
   Conclusions and recommendations

Summary investigation reports

Summary report of a joint investigation by the Health Service Ombudsman and the Local Government Ombudsman of a complaint made by Mencap on behalf of Mr Allan Cannon and Mrs Anne Handley in relation to their late son, Mr Mark Cannon.

Summary report of an investigation by the Health Service Ombudsman of a complaint made by Mencap on behalf of Mr and Mrs Cox in relation to their late son, Mr Warren Cox.

Summary report of an investigation by the Health Service Ombudsman of a complaint made by Mencap on behalf of Mrs Jane Kemp in relation to her late daughter, Miss Emma Kemp.

Summary report of a joint investigation by the Health Service Ombudsman and the Local Government Ombudsman of a complaint made by Mencap on behalf of Mrs Iris Keohane in relation to her late brother, Mr Edward Hughes.

Summary report of an investigation by the Health Service Ombudsman of a complaint made by Mencap on behalf of Mrs Vera Ryan in relation to her late son, Mr Martin Ryan.

Summary report of a joint investigation by the Health Service Ombudsman and the Local Government Ombudsman of a complaint made by Mencap on behalf of Mr and Mrs Wakefield in relation to
their late son, Mr Tom Wakefield.

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Date created: 24 March 2009