Home > Publications > Reports — Parliamentary > Putting things right: complaints and learning from DWP
Third report (Session 2009-09)
HC 367
Press release
Download full report pdf (960KB)
Foreword
Changes within the Department for Work and Pensions
Information provision
Mr W’s complaint about Jobcentre Plus
Mr S’s complaint about Jobcentre Plus
Miss G’s complaint about The Pension Service
Mr K’s complaint about Jobcentre Plus
Mrs U’s complaint about Jobcentre Plus
Mr Q’s complaint about Jobcentre Plus and the Child Benefit Office
Delay
Mr N’s complaint about the Child Support Agency
Mr C’s complaint about The Pension Service and Debt Management
Mrs H’s complaint about Jobcentre Plus
Record keeping
Mr D’s complaint about the Child Support Agency
Mr J’s complaint about the Child Support Agency
Mr G’s complaint about Jobcentre Plus
Falling between the gaps
Mrs M’s complaint about Jobcentre Plus
Mr E’s complaint about Jobcentre Plus
Mrs Z’s complaint about Jobcentre Plus
Mr L’s complaint about Jobcentre Plus
Mr H’s complaint about the Disability and Carers Service and Jobcentre Plus
Miss F’s complaint about Jobcentre Plus and Debt Management
Complaint handling
Mr T’s complaint about the Child Support Agency
Mrs P’s complaint about The Pension Service
Mr V’s complaint about The Pension Service
Mr and Mrs A’s complaint about Jobcentre Plus
Learning for the future
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