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This is the Ombudsman's second report on how government bodies and the NHS handle complaints, and forms part of an ongoing series of complaint digests. Her first report Remedy in the NHS was published in June this year.
Full Report PDF (444kb)
Press release
Contents
The National Health Service
Complaint about Rotherham Primary Care Trust and South Yorkshire Strategic Health Authority (now Yorkshire and the Humber Strategic Health Authority)
Complaint about the Healthcare Commission
Complaint about a General Practitioner
Complaint about the Healthcare Commission
Complaint about Pennine Acute Hospitals NHS Trust and the Healthcare Commission
Complaint about a Dental Practice and a Dentist
Complaint about Heatherwood and Wexham Park Hospitals NHS Trust (now Heatherwood and Wexham Park Hospitals NHS Foundation Trust), Berkshire East Teaching Primary Care Trust (now Berkshire East Primary Care Trust) and the Healthcare Commission
Complaint about Taunton and Somerset NHS Trust (now Taunton and Somerset NHS
Foundation Trust) and the Healthcare Commission
Government departments, agencies and public bodies
Complaint about the Immigration and Nationality Directorate (now the UK Border Agency) of the Home Office
Complaint about HM Courts Service
Complaint about the Disability and Carers Service (now the Pension, Disability and Carers Service) of the Department for Work and Pensions
Complaint about the Learning and Skills Council for England
Complaint about HM Revenue & Customs
Complaint about the Security Industry Authority
Complaint about HM Courts Service
Complaint about Jobcentre Plus of the Department for Work and Pensions
Complaint about the Criminal Records Bureau
Complaint about the Health and Safety Executive
Complaint about the Department of Health
Complaint about Jobcentre Plus of the Department for Work and Pensions
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