• Poor complaint handling: lessons from our case files
• Care by independent providers
• Complaints about GPs
• Statistics
  • Reasons for complaints
  • Complaint outcomes
  • Complaints received
  • Interventions
  • Complaints accepted for investigation
  • Complaints investigated and reported on
  • Statistical tables by NHS body 2011-12

Intervention outcomes

Where a complaint is resolved, there may be more than one outcome, for example, an apology, a compensation payment and action to prevent the same problems happening again. This is why the total number of outcomes is greater than the number of complaints resolved by intervention.

Investigation outcomes

Where a complaint is resolved, there may be more than one outcome, for example, an apology, a compensation payment and action to prevent the same problems happening again. This is why the total number of outcomes is greater than the number of complaints resolved through investigation.