Statistical tables by NHS body 2011-12

It includes:

• the number of complaints we received;
• the number of complaints we resolved through interventions;
• the number of complaints we accepted for formal investigation; and
• the number of investigated complaints we reported on, and the percentage of those complaints which were fully upheld, partly upheld, or not upheld.

Organisations are listed in alphabetical order by their official name, but please note that some are known publicly by another name. For example, we have listed Wirral PCT by its official name but it is also known as NHS Wirral.

Data for primary care practitioners is included in the figures for primary care trusts.

We record an organisation as an ‘unknown body’ where someone asks us how to complain about an NHS organisation, but he or she is at such an early stage in the complaints process that they do not know, or are unwilling to give us, the name of the organisation.

Please note that due to a change in the way data is presented, these figures are not directly comparable with those in our 2010-11 report. This is because we now record any complaint about a GP practice against each GP contract within that practice. However, in our analysis of top organisations we count these as a single complaint.

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