If you need to make a complaint about a UK government department, or one of its agencies or the NHS in England

Complaints Helpline

Tel: 0345 015 4033

Textphone (Minicom): 0300 061 4298

Calls cost the same as a call to a UK landline.

The Helpline is open 8:30am to 5:30pm, Monday to Friday

Help in other languages

We strive to make our service as accessible as possible to everyone. If English is not your first language and you would prefer to speak to us in your own language, please let us know. We can get an interpreter on the telephone almost instantly. Just get in touch with us and tell us which language you speak.

Request a call back

If you would like us to call you back, please text 'call back' with your name and your mobile number to 07624 813 005. The text will be charged at your standard text rate. Standard text rates are set by your mobile network operator and charges may vary. Please check with your operator if you are unsure of the cost of this text. We will acknowledge your text at no cost to you and call you back within one working day during our office hours, again at no cost to you.

Email

phso.enquiries@ombudsman.org.uk

We are committed to keeping your information secure.  As part of that commitment, if we email you about your complaint to us, we may have to remove some details first. This includes information that may identify you, any other person and sometimes the body complained about.

Fax

0300 061 4000

Or use the forms listed below

If you wish to make a Freedom of Information request please email foi.officer@ombudsman.org.uk.

If you wish to make a complaint to the  Parliamentary Ombudsman you may download the complaints form.

If you wish to bring a complaint to the Health Service Ombudsman you may download the complaints form.

Write to us

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP