A good action plan will:
- say what went wrong in the service provided, and identify the cause of the problem;
- explain what action, targeted at the cause of the problem, will be taken to stop it happening again and who will be responsible for ensuring this happens;
- give timescales for when that action took place or will take place;
- where possible, provide objective evidence of those actions; and
- explain how the organisation will check that these actions have been taken, and are working – and when this will be done, and by whom.