PHSO

Listening and Learning:

The Ombudsman’s review of complaint handling by the NHS in England 2011-12

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  • Sharing Information to help keep patients safe

As a result of our  investigations during the year, we shared information about 11 healthcare  professionals with their regulators. This included:

  • three  professionals with each of the General Medical Council, the General Dental  Council and the Nursing and Midwifery Council respectively; and
  • two  professionals with the Health & Care Professions Council.

As a result of  these referrals, a doctor was given a warning and a dentist was suspended from  practice. An example of the impact of our referrals is shown in the case study on the right.

In 2011-12 we identified systemic issues in 199 organisations and asked them to produce a detailed action plan setting out how they have learnt and what changes they will make to address them. We shared a summary of those reports with the CQC and we also flagged with them specific NHS organisations where the quantity or seriousness of these issues gave us concerns about patient safety. The organisations provided a copy of their action plans to the regulator so they could be followed up as part of the CQC’s inspection and monitoring programmes.