Making a complaint
If you think there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right, we can look at your complaint.
What we can help with
We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and some other UK public organisations. We do this fairly.
If we decide that the organisation has got things wrong, we may make recommendations for it to put them right. This can include explanations, apologies and recommendations for the service to learn and improve.
What you need to do first
You should complain to the organisation and give them a chance to put things right. If you want help with complaining to:
- the NHS in England, contact your local Healthwatch, POhWER, seAp or Voiceability
- a government department or service, contact your local Citizens Advice Bureau.
Visit our Complain for Change website for useful tips on putting a complaint together.
If you complained to the organisation more than six months ago and have not received a decision, please contact us on 0345 015 4033.
If you are not happy with the organisation's final decision, you can ask us to look into it.
Organisations we can look at
- We can look into complaints about NHS organisations, for example: GPs, dentists, NHS hospitals or care in a private hospital if it was paid for by the NHS.
- We can also look into complaints about services from government departments such as Jobcentre Plus, the Driver and Vehicle Licensing Agency (DVLA) or the UK Visas and Immigration Service (UKVI).