We investigate complaints about government departments and the NHS in England. We do this independently and impartially, without taking sides.

We ask people to complain to the organisation they are unhappy with before bringing the complaint to us. If you haven't yet complained to the organisation, visit our Complain for Change website for information about how to complain.

We make a final decision on complaints and if we uphold the complaint we can make recommendations to put things right.

This section of our website explains how we can help.

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How to complain

We deal with complaints about UK government organisations and the NHS in England. If your complaint is about another kind of organisation, this page explains who you need to contact.

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What happens to a complaint

Find out how we assess, resolve and investigate complaints.

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‘The service from start to finish was first class. It is extremely important that this service exists as a last resort for this type of case.’

Someone who complained about the Rural Payments Agency.


Related reading

Bringing a complaint to the Health Service Ombudsman

05 May 2015

Download this leaflet to find out how the Health Service Ombudsman Service can help you resolve your complaint

Download PDF File

Bringing a complaint to the Parliamentary Ombudsman

05 May 2015

Download PDF File

Tips on complaining BSL

Watch our short film: Tips on making a complaint to the NHS (BSL)

We've put together a short film to provide some tips on how to make a complaint to the NHS in England. You can watch it on our YouTube channel.

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BSL video

Who we are and what we do (BSL)

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Service Charter


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