Making a complaint
We consider complaints about government departments and agencies in the UK and the NHS in England.
Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.
If you would like to make a complaint, you will find helpful information on our how to complain page. Alternatively, please contact us on 0345 015 4033.
What our customers say
Levels of satisfaction amongst enquirers and complainants are broadly comparable across our parliamentary and health work, with between 79 and 75 per cent of enquirers saying that they are fairly satisfied or very satisfied with our service.
What happens to a complaint
The Parliamentary and Health Service Ombudsman has clear guidance on how it deals with complaints.
