We investigate complaints about government departments and the NHS in England. We do this independently and impartially, without taking sides.

We ask people to complain to the organisation they are unhappy with before bringing the complaint to us. If you haven't yet complained to the organisation, visit our Complain for Change website for information about how to complain.

We make a final decision on complaints and if we uphold the complaint we can make recommendations to put things right.

This section of our website explains how we can help.

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How to complain

We deal with complaints about UK government organisations and the NHS in England. If your complaint is about another kind of organisation, this page explains who you need to contact.

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What happens to a complaint

Find out how we assess, resolve and investigate complaints.

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