Contact details for the Parliamentary and Health Service Ombudsman
If you need to make a complaint about a UK government department, or one of its agencies or the NHS in England
Tel: 0345 015 4033
Problems with your hearing or speech?
You can contact us from a textphone (minicom) on 0300 061 4298. (Calls to these numbers cost the same as a call to a UK landline.) You can also call us on Text Relay.
If you use BSL, you can use our SignVideo service to talk to us.
If you have any special requirements for us to communicate with you, please let us know and we will make adjustments if we can. For example, we can use simple language or communicate using a signed video.
The Helpline is open 8:30am to 5:30pm, Monday to Friday.
Help in other languages
We strive to make our service as accessible as possible to everyone. If English is not your first language and you would prefer to speak to us in your own language, please let us know. We can get an interpreter on the telephone almost instantly. Just get in touch with us and tell us which language you speak.
If you would like us to call you back, please text 'call back' with your name and your mobile number to 07624 813 005. The text will be charged at your standard text rate. Standard text rates are set by your mobile network operator and charges may vary. Please check with your operator if you are unsure of the cost of this text. We will acknowledge your text at no cost to you and call you back within one working day during our office hours, again at no cost to you.
We'll keep in touch with you in whichever way works best for you. However, we do need to make you aware that with email there is always a small risk of messages being intercepted. If email is your preferred way for us to contact you, please let us know. As a precaution, and for added peace of mind, we will password protect any sensitive documents we send you.
0300 061 4000
If you wish to make a Freedom of Information request please email firstname.lastname@example.org.
Or use the forms listed below
If you wish to make a complaint to the Parliamentary Ombudsman you may download the complaints form.
If you wish to bring a complaint to the Health Service Ombudsman you may download the complaints form.y
Other contact details
If you have a media query, please contact our press office
All email communications with PHSO pass through the Government Secure Intranet (GSI), and may be automatically logged, monitored and/or recorded for legal purposes.
Write to us
The Parliamentary and Health Service Ombudsman