We deal with complaints about UK government organisations and the NHS in England. If your complaint is about another kind of organisation, this page explains who you need to contact.

If you would like to make a complaint, you can use the boxes below to see if we can help you and what you can do next. Click on the answer to reveal the next step.

My complaint is about:

  • A UK government organisation or public body2
  • The NHS in England 3

Is your complaint about a local authority, an MP, the police or social care:

  • Yes 10
  • No 4

Is your complaint about private healthcare?

  • Yes 11
  • No 5

Have you complained directly to the organisation?

  • Yes 6
  • No 12

Please follow this link to our online complaint form for NHS complaints.

Have you received a final response from them or completed their complaints process?

  • Yes 8
  • No14

Have you received a final response from them or completed their complaints process?

  • Yes 9
  • No14

Has it been more than a year since you became aware of the cause of your complaint?

  • Yes 15
  • No17

Has it been more than a year since you became aware of the cause of your complaint?

  • Yes 16
  • No18

Follow the links for more information about complaints about the police, local authorities, MPs and social care. For more information about other types of complaints which we may not be able to consider and links to organisations who may be able to help you please follow this link.

We cannot look into complaints about private healthcare but we can look at complaints about NHS-funded healthcare services provided in a private hospital. For more information follow this link.

You should complain to the organisation first and give them a chance to put things right. If you are not happy with how they have dealt with your complaint you can then take your complaint to an MP to refer it to us. Having your complaint sent to us by an MP is a legal requirement. For advice on making a complaint to the organisation visit your local Citizens Advice Bureau.

You should complain to the organisation first and give them a chance to put things right. If you are not happy with their final decision you can then bring the complaint to us to consider. For advice on making a complaint you can ask your local Healthwatch to put you in touch with the NHS complaints advocacy provider for your area.

We will need a copy of the organisation's final decision in writing in order to properly consider your complaint. If you have not received their final decision in writing or you feel it is taking too long, you can give us a call on 0345 015 4033, we may be able to help you.

By law, you should normally take your complaint to an MP within a year of when you first became aware of the problem. If it was more than a year ago we may still be able to help you, if there were good reasons for the delay.

Please fill out a complaint form and in section 5, explain briefly why you did not complain straight away.

Pass the form on to an MP to refer your complaint to us. Having your complaint sent to us by an MP is a legal requirement. If you don't know who your local MP is, go to findyourmp.parliament.uk for more information, or contact the House of Commons Information Office on 0207 219 4272.

You can download a PDF version of the complaints form or follow this link for other formats. If you need help filling out the form you can contact your local advocacy service such as the Citizens Advice Bureau. Don't forget to include all your supporting evidence and final response from the organisation.

By law, you should usually come to us within a year of when you first became aware of the problem. If it was more than a year ago we may still be able to help you, if there were good reasons for the delay.

Please fill out a complaint form and in section 5, explain briefly why you did not complain straight away.

You can download a PDF version or follow this link for other formats. If you need help filling out the form you can contact your local advocacy service such as the NHS Complaints Advocacy. Don't forget to include all your supporting evidence and final response from the organisation.

Please fill out a complaint form and pass it to an MP to refer your complaint to us. Having your complaint sent to us by an MP is a legal requirement. If you don't know who your local MP is, go to findyourmp.parliament.uk for more information or contact the House of Commons Information Office on 0207 219 4272.

You can download a PDF version of the complaints form or follow this link for other formats. If you need help filling out the form you can contact your local advocacy service such as the Citizens Advice Bureau. Don't forget to include all your supporting evidence and final response from the organisation.

Please fill out a complaint form and send it in to us. You can download a PDF version or follow this link for other formats.

If you need help filling out the form you can contact your local advocacy service such as the NHS Complaints Advocacy. Don't forget to include all your supporting evidence and final response from the organisation.

You can download forms and leaflets here but we suggest you go through the questions above to make sure you are directed to the right form.

Alternatively, please contact us on 0345 015 4033 and if you want to write to us you can find our address here.

‘Everything they said they would do, they did. Nothing was too much trouble.’

Someone who complained to us about a surgical operation.

 
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