Use the boxes below to see if we can help you and what to do next. Click on the answer to show the next step.

My complaint is about:

  • A UK government department or other UK public organisations2
  • The NHS in England 3

Is your complaint about a local authority, an MP, the police or social care:

  • Yes 10
  • No 4

Is your complaint about private healthcare?

  • Yes 11
  • No 5

Have you complained directly to the organisation?

  • Yes6
  • No 12

Have you complained directly to the organisation?

  • Yes 7
  • No 13

Have you completed the full formal complaints process?

In some cases, you may have to go through a second review, often called a 'second tier'.

  • Yes 8
  • No14

Have you received a final response from them or completed their complaints process?

  • Yes 9
  • No14

Has it been more than a year since you became aware of the cause of your complaint?

  • Yes 15
  • No17

Bringing your complaint to us

We will need to know about:

  • your complaint
  • when it happened
  • how it affected you
  • what you would like us to do to put things right.

Please make sure that you have a copy of the organisation's final decision letter to hand.

You will need to register on our secure online complaint system. To get you started, all we need is your name and email.

Make a complaint

Other ways to make a complaint:

If you have any special communication needs, please give us a ring.

Follow the links for more information about complaints about the police, local authorities, MPs and social care. For more information about other types of complaints which we may not be able to consider and links to organisations who may be able to help you please follow this link.

We cannot look into complaints about private healthcare but we can look at complaints about NHS-funded healthcare services provided in a private hospital. For more information follow this link.

If your healthcare was funded by the NHS, please click 'No' above.

You should complain to the organisation first and give them a chance to put things right. If you are not happy with how they have dealt with your complaint you can then take your complaint to an MP to refer it to us. This is a legal requirement. For advice on making a complaint to the organisation visit your local Citizens Advice Bureau.

Here are the complaints processes of five government organisations we often get asked about:

For other government organisations, visit GOV.UK for information about how to complain or contact the organisation for copies of their complaints process.

Organisations such as the Child Support Agency, Jobcentre Plus, DVLA and HMRC offer the opportunity for a second review of your complaint (often called a 'second tier'). You must take this offer before we will look at your complaint.

If you are unsure of the next steps, please call us on 0345 015 4033

If you are not happy with how the organisation or the second tier has dealt with your complaint, you can ask an MP to refer it to us. Having your complaint sent to us by an MP is a legal requirement.

You should complain to the organisation first and give them a chance to put things right.

You should receive a final decision letter from the organisation. If you are not happy with it, you can then bring your complaint to us.

If you complained to the organisation more than six months ago and have not received a decision, please contact us on 0345 015 4033.

By law, you should normally take your complaint to an MP within a year of when you first became aware of the problem. If it was more than a year ago we may still be able to help you, if there were good reasons for the delay.

Please fill out a complaint form and in section 5, explain briefly why you did not complain straight away.

Pass the form on to an MP to refer your complaint to us. This is a legal requirement. If you don't know who your local MP is, go to findyourmp.parliament.uk for more information, or contact the House of Commons Information Office on 0207 219 4272.

You can download a PDF version of the complaints form or follow this link for other formats. If you need help filling out the form you can contact your local advocacy service such as the Citizens Advice Bureau. Don't forget to include all your supporting evidence and final response from the organisation.

By law, you should usually come to us within a year of when you first became aware of the problem. If it was more than a year ago we may still be able to help you, if there were good reasons for the delay.

Please fill out a complaint form and in section 5, explain briefly why you did not complain straight away.

You can download a PDF version or follow this link for other formats. If you need help filling out the form you can contact your local advocacy service such as the NHS Complaints Advocacy. Don't forget to include all your supporting evidence and final response from the organisation.

Please fill out a complaint form and pass it to an MP to refer your complaint to us. This is a legal requirement. If you don't know who your local MP is, go to findyourmp.parliament.uk for more information or contact the House of Commons Information Office on 0207 219 4272.

You can download a PDF version of the complaints form or follow this link for other formats. If you need help filling out the form you can contact your local advocacy service such as the Citizens Advice Bureau. Don't forget to include all your supporting evidence and final response from the organisation.

Please fill out a complaint form and send it in to us. You can download a PDF version or follow this link for other formats.

If you need help filling out the form you can contact your local advocacy service such as the NHS Complaints Advocacy. Don't forget to include all your supporting evidence and final response from the organisation.