Download leaflets and forms

This page lists our forms and leaflets for bringing a complaint to us and making a complaint about our service

If you are bringing a complaint to us about an organisation you are unhappy with, please read the leaflets and guidance to make sure you have carried out all the necessary steps first. If you are unsure about what these steps are, you can read more about what we can help with or call us on 0345 015 4033.

Complaints about NHS healthcare in England

Complaints about the NHS in England - Leaflets 

  •  Kurdish_sorani_Health Service Ombudsman leaflet 3.3 MB
  •  Hindi_Health Service Ombudsman leaflet 2.8 MB
  •  LARGE PRINT What to do if you're unhappy with the NHS 21.3 KB
  •  Gujarati_Health Service Ombudsman leaflet 2.7 MB
  •  Bengali_Health Service Ombudsman leaflet 275.7 KB
  •  Bringing a complaint to the Health Service Ombudsman 2.3 MB
  •  Chinese_Health Service Ombudsman leaflet 2.8 MB
  •  LARGE PRINT What to do if you're unhappy with the NHS 14.4 KB
  •  Arabic_Health Service Ombudsman leaflet 3.2 MB
  •  Polish_Health Service Ombudsman leaflet 2.7 MB
  •  Somali_Health Service Ombudsman leaflet 2.7 MB
  •  Punjabi_Health Service Ombudsman leaflet 2.8 MB
  •  Turkish_Health Service Ombudsman leaflet 2.7 MB
  •  Urdu_Health Service Ombudsman leaflet 3.2 MB
  •  Vietnamese_Health Service Ombudsman leaflet 2.7 MB
  •  Russian_Health Service Ombudsman leaflet 2.7 MB

    • Forms for complaints about the NHS in England 

  •  Bengali_Health Service Ombudsman complaint form 148.6 KB
  •  Health complaints form 54.0 KB
  •  Hindi_Health Service Ombudsman complaint form 102.2 KB
  •  Kurdish_sorani_Health Service Ombudsman complaint form 183.2 KB
  •  Gujarati_Health Service Ombudsman complaint form 123.5 KB
  •  Chinese_Health Service Ombudsman complaint form 157.8 KB
  •  Arabic_Health Service Ombudsman complaint form 163.4 KB
  •  Vietnamese_Health Service Ombudsman complaint form 222.1 KB
  •  Polish_Health Service Ombudsman complaint form 238.8 KB
  •  Russian_Health Service Ombudsman complaint form 192.7 KB
  •  Punjabi_Health Service Ombudsman complaint form 465.9 KB
  •  Turkish_Health Service Ombudsman complaint form 216.2 KB
  •  Urdu_Health Service Ombudsman complaint form 158.5 KB
  •  Health complaints form 63.4 KB
  •  Somali_Health Service Ombudsman complaint form 93.6 KB

    • Complaints about Parliamentary and public organisations

    Complaints about Government and other public organisations - Leaflets 

  •  LARGE PRINT What to do if you're unhappy with UK Government Services 21.9 KB
  •  Bringing a complaint to the Parliamentary Ombudsman 1.9 MB
  •  LARGE PRINT What to do if you're unhappy with UK Government Services 14.8 KB
  •  Gujarati_Parliamentary Ombudsman leaflet 2.4 MB
  •  Hindi_Parliamentary Ombudsman leaflet 2.5 MB
  •  Chinese_Parliamentary Ombudsman leaflet 2.5 MB
  •  Bengali_Parliamentary Ombudsman leaflet 180.4 KB
  •  Arabic_Parliamentary Ombudsman leaflet 2.8 MB
  •  Kurdish_sorani_Parliamentary Ombudsman leaflet 2.8 MB
  •  Polish_Parliamentary Ombudsman leaflet 2.4 MB
  •  Punjabi_Parliamentary Ombudsman leaflet 2.5 MB
  •  Somali_Parliamentary Ombudsman leaflet 2.4 MB
  •  Welsh Parliamentary Leaflet 2.4 MB
  •  Vietnamese_Parliamentary Ombudsman leaflet 2.4 MB
  •  Urdu_Parliamentary Ombudsman leaflet 2.8 MB
  •  Turkish_Parliamentary Ombudsman leaflet 2.4 MB
  •  Russian_Parliamentary Ombudsman leaflet 2.4 MB

    • Forms for complaints about Government and other public bodies 

  •  Parliamentary complaints form 59.0 KB
  •  Arabic_Parliamentary Ombudsman complaint form 176.6 KB
  •  Kurdish_sorani_Parliamentary Ombudsman complaint form 192.0 KB
  •  Bengali_Parliamentary Ombudsman complaint form 158.0 KB
  •  Hindi_Parliamentary Ombudsman complaint form 115.0 KB
  •  Chinese_Parliamentary Ombudsman complaint form 181.5 KB
  •  Gujarati_Parliamentary Ombudsman complaint form 136.8 KB
  •  Urdu_Parliamentary Ombudsman complaint form 171.9 KB
  •  Turkish_Parliamentary Ombudsman complaint form 227.6 KB
  •  Polish_Parliamentary Ombudsman complaint form 245.2 KB
  •  Somali_Parliamentary Ombudsman complaint form 93.1 KB
  •  Punjabi_Parliamentary Ombudsman complaint form 453.8 KB
  •  Welsh Parliamentary Ombudsman Form 96.2 KB
  •  Vietnamese_Parliamentary Ombudsman complaint form 223.7 KB
  •  Parliamentary Complaints Form 58.0 KB
  •  Russian_Parliamentary Ombudsman complaint form 225.5 KB

    • How we resolve your complaint

    Leaflets about how we resolve a complaint 

  •  Your complaint and us:how we help 1.2 MB

    • Information for MPs

    Information for MPs 

  •  MP checklist 456.5 KB
  •  MP Leaflet 392.6 KB

    • Unhappy with our service

    Information and forms if you are unhappy with our service or decisions 

  •  What to do if you think our decision about your complaint is wrong 267.4 KB
  •  How to complain about the way we dealt with you 267.2 KB
  •  What to do if you think our decision is wrong 53.0 KB
  •  How to complain about the way we dealt with you 50.0 KB