The Ombudsman is generally unable to look at complaints about commercial companies from which you have bought goods or services, for example shops, builders, traders, internet sites, mobile phones, extended warranties, cars etc.
You should contact one of the following organisations which will be able to tell you how to take forward your complaint.
Provides free, confidential and independent advice for people to help them resolve their problems.
Government funded service to help you sort out problems and disagreements you may be having with suppliers of goods and services.
Tel: 08454 04 05 06
Provides advice and guidance for consumers who are in dispute with goods and services providers.