The Ombudsman is generally unable to look at complaints about commercial companies from which you have bought goods or services, for example shops, builders, traders, internet sites, mobile phones, extended warranties, cars etc.

You should contact one of the following organisations which will be able to tell you how to take forward your complaint.


The Which? website ( contains a wealth of information about consumer issues and runs regular campaigns on related issues.

You can find out how to complain about consumer issues and read their reviews on various products and services. You can also find information on how to use ours and other ombudsman services.


Adviceguide - Citizens Advice Bureau

The Adviceguide website is the main online public information service of the Citizens Advice Bureaux and provides information about public rights on matters such as: benefits, housing and employment, and on debt, consumer and legal issues. The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

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Trading Standards

Provides advice and guidance for consumers who are in dispute with goods and services providers.

Website: external link opens in new window


Tips on complaining BSL

Watch our short film: Tips on making a complaint to the NHS (BSL)

We've put together a short film to provide some tips on how to make a complaint to the NHS in England. You can watch it on our YouTube channel.

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BSL video

Who we are and what we do (BSL)

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Service Charter


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