The Ombudsman is generally unable to look at complaints about commercial companies from which you have bought goods or services, for example shops, builders, traders, internet sites, mobile phones, extended warranties, cars etc.
You should contact one of the following organisations which will be able to tell you how to take forward your complaint.
Adviceguide - Citizens Advice Bureau
The Adviceguide website is the main online public information service of the Citizens Advice Bureaux and provides information about public rights on matters such as: benefits, housing and employment, and on debt, consumer and legal issues. The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Provides advice and guidance for consumers who are in dispute with goods and services providers.