How we can help Members of Parliament deal with complaints.

Have you received a complaint about benefits, immigration or tax credits? Or has someone been to your constituency surgery to complain about their experience of the NHS in England? Are you unsure how to advise your constituent?

We may be able to help you.

How you can contact us

If you would like to discuss a particular case or would like more information about our work, please contact us.

You can call us on our dedicated MP helpline 0300 061 4953 or email us at MP@ombudsman.org.uk.

You can also fax us on 0300 061 4000.

You can download our information leaflet for MPs and their staff here. Please, get in touch if you need hard copies of the leaflet.

Why we exist: our role

We were set up by Parliament nearly 50 years ago to help both individuals and the general public, Dame Julie Mellor is the current Ombudsman.

We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone.

We are not part of government, the NHS in England, or a regulator. We are neither a consumer champion nor arbitrator.

Our powers are set out in law and our service is free for everyone but, by law, complaints about Government departments and other public organisations must be referred to us by an MP. This is known as the 'MP filter'. Complaints about the NHS can come to us directly or through an MP.

We were set up by Parliament to provide an independent complaint handling service. We share findings from our casework with Parliament to help them scrutinise public service providers and share these findings more widely with others to help drive improvements in public services. We are accountable to Parliament and our work is scrutinised by the Public Administration and Constitutional Affairs Committee.

Copies of our reports can be found here. You can also find more information about our legislative framework and governance.

As Parliament's Ombudsman we can help you where you may not be able to resolve a complaint yourself or where a constituent has asked you to refer a complaint to us. We can also assist you in holding public services to account.

 

How we can help MPs

09 Jul 2015

This leaflet describes how we can help MPs deal with complaints from constituents about the NHS in England, UK government departments and other UK public organisations.

Download PDF File

Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Read more