What the Ombudsman can look at

The Ombudsman can look at complaints about:

  • Departments of the UK Government; or
  • The National Health Service in England; or
  • A range of other public bodies; or
  • Any other person or body acting on behalf of such public or NHS bodies.

Not every public body is within the Ombudsman’s remit. For example, the Ombudsman cannot look at complaints about:

  • Local councils, the police (except in relation to complaints under the Victims Code), judges, or nationalised industries; or
  • Public bodies responsible to the Scottish Parliament, to the National Assembly of Wales, or to the Northern Ireland Assembly; or
  • The National Health Service outside England; or
  • Members of Parliament or the Parliamentary authorities; or
  • Private sector bodies (unless they are acting on behalf of a public body within her remit).

The list of individual public bodies within the Ombudsman’s remit can be viewed here. Members of the public can also make use of an interactive tool to help them identify whether their complaint is about a body within the Ombudsman’s jurisdiction. In addition, we have published a list of organisations that may be able to help where the complaint is about a body that is not within the Ombudsman’s remit.