What happens to a complaint
The Parliamentary and Health Service Ombudsman has clear guidance on how it deals with complaints.
Our role is to consider complaints that government departments, a range of other public bodies in the UK, and the NHS in England, have not acted properly or fairly or have provided a poor service.
PHSO’s aim is to provide an independent, high quality complaint handling service that rights individual wrongs, drives improvements in public services and informs public policy.
The process explained
This section explains how we deal with complaints.
