The Parliamentary and Health Service Ombudsman has clear guidance on how it deals with complaints.

Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

PHSO’s aim is to provide an independent, high quality complaint handling service that rights individual wrongs, drives improvements in public services and informs public policy.

The process explained

This section explains how we deal with complaints.