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If you are approaching the Ombudsman for the first time, you should visit 'Can the Ombudsman help you?'.
The Health Service Ombudsman can carry out independent investigations into complaints about poor treatment or service provided through the NHS in England. If you have suffered because you received poor service or treatment or were not treated properly or fairly - and the organisation or practitioner hasn't put things right where they could have - we may be able to help.
Our investigators look into complaints against NHS services provided by hospitals, health authorities, trusts, GPs, dentists, pharmacists, opticians and other health care practitioners. We can only investigate complaints against private health providers if the treatment was funded by the NHS.
We can provide special help if you have difficulty using our service. For example: if you have a disability, if English is not your first language, if you need an interpreter or if you need help filling in your complaint form.
We also produce leaflets explaining our service in a variety of languages and can provide letters and reports in large print, Braille, on tape and in a variety of other formats.
If you have a complaint about continuing care, you should read our guidance on retrospective continuing care disputes.
We have also produced a guide to making a complaint against the NHS, a government department or agency which contains some general advice on how to complain effectively and will hopefully help you resolve your complaint at an early stage.
If you need more information about our services, or help in filling in your form contact our Helpline on 0845 015 4033. Helpline calls are charged at the lo-call rate. The Helpline is open 8:30am to 5:30pm Monday to Friday.
Alternatively you can write to us or email us at phso.enquiries@ombudsman.org.uk
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