Home > Make a complaint > Parliamentary > How to make a complaint
There are two main steps you need to take in making your complaint.
Step 1
We expect you to contact the organisation involved to give it a chance to respond and to try to put things right.
Step 2
If you are not satisfied with the answer you get, or if you do not receive an answer, you should contact our helpline on 0845 015 4033 for further help and advice. You should know that if your complaint is one that the Ombudsman could look at, you will need to ask an MP to refer your complaint to her.
Please note that the Ombudsman's powers and responsibilities are set out in an Act of Parliament (the Parliamentary Commissioner Act 1967) which says that complaints must be sent to us through Members of Parliament (MPs).
It is usually best to approach your constituency MP when you wish to put a complaint to the Ombudsman. You can find out who your MP is by going to the constituency locator (opens in a new window). Alternatively, telephone our Helpline or the House of Commons Information Service on 020 7219 4272.
If you are approaching the Ombudsman for the first time, you should visit 'Can the Ombudsman help you?'.
Please note that the Ombudsman normally won't investigate a complaint sent to an MP more than 12 months after you became aware that you had a good reason to complain. Call our Helpline, or send us a letter or email, if you think this applies to you.
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