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When we receive your complaint we will look at it carefully to decide if we can help.
We may make some initial enquiries with the organisation involved and we probably need to see your medical records and other papers about your case.
Our principles
- Our service is free of charge
- We listen to both sides of the argument
- We respect your privacy
- We are independent of the Government and have wide powers to investigate
- We will treat you fairly and impartially whatever your background or circumstances
The process
Before contacting us you should try to make your complaint to the organisation involved. After doing this, if you don't receive a satisfactory answer from the organisation or if you have not had a response, please contact our helpline on 0845 015 4033 for further help and advice.
Please note that the Ombudsman's powers and responsibilities are set out in an Act of Parliament (the Parliamentary Commissioner Act 1967) which says that complaints must be sent to us through Members of Parliament (MPs).
If you don't know who your MP is, you can find out by going to the constituency locator. Alternatively, telephone our Helpline on 0845 015 4033 or the House of Commons Information Service on 020 7219 4272.
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