Home > Make a complaint > Parliamentary
These web pages will give you a step-by-step guide to help you through the complaints process.
The Parliamentary Ombudsman can carry out independent investigations into complaints about government departments, agencies and some public bodies. If you have received poor service or haven't been treated properly or fairly - and the organisation hasn't put things right where it could have - we can help.
To find out if the organisation you want to complain about is one we can look at check the list here. If it isn't listed call our Helpline on 0845 015 4033 for advice.
How we work
What can we look at?
Who can we look at?
What can we do to put things right?
How to make a complaint
How we will deal with your complaint
Fill in a complaint form
We can provide special help if you have difficulty using our service. For example: if you have a disability, if English is not your first language, if you need an interpreter or if you need help filling in your complaint form.
We also produce leaflets explaining our service in a variety of languages and can provide letters and reports in large print, Braille, on tape and in a variety of other formats.
We have also produced a guide to making a complaint against the NHS, a government department or agency which contains some general advice on how to complain effectively and will hopefully help you resolve your complaint at an early stage.
If you need more information about our services, or help in filling in your form contact our Helpline on 0845 015 4033. Helpline calls are charged at the lo-call rate. The Helpline is open 8am to 6pm Monday to Friday
Alternatively you can write to us or email us at phso.enquiries@ombudsman.org.uk
Back to top
|
