Home > Make a complaint > Parliamentary > What can we do to put things right?
When we investigate complaints we look at both sides of the argument. We try to sort out the complaint in a way which is fair and consistent for all concerned.
If we do find something has gone wrong we will get the organisation to:
- Provide an explanation and acknowledgement of what went wrong
- Take action to put the matter right, including giving you an apology
Where we find serious faults we can also recommend that:
- Changes are made in the way the organisation works so that similar things don't happen again
- Lessons are learnt from things that have gone wrong
- Payment should be made for a financial loss or for the inconvenience or worry you have been caused.
While we have no formal power to enforce our recommendations they are almost always followed.
Back to top
|
