Home > Can the Ombudsman help you? > Organisations and things the Ombudsman cannot look at > Financial services
The Ombudsman is unable to look at complaints about financial services.
You should contact the following organisations who will be able to tell you how to take forward your complaint about financial services.
The Pensions Advisory Service
The Pensions Advisory Service, is an independent non-profit organisation that provides free information, advice and guidance on the whole spectrum of pensions covering State, company, personal and stakeholder schemes.
The Pensions Ombudsman
The Pensions Ombudsman investigates and resolves complaints and disputes about the way that pension schemes are run. He will normally expect you to have asked TPAS for assistance before taking on your complaint.”
The Pensions Advisory Service (TPAS)
11 Belgrave Road
London
SW1V 1RB
Tel: 0845 601 2923
Website: http://www.pensionsadvisoryservice.org.uk/
Email: enquiries@pensionsadvisoryservice.org.uk
Pensions Ombudsman
11 Belgrave Road
London
SW1V 1RB
Tel: 020 7834 9144
Email: enquiries@pensions-ombudsman.org.uk
Website: http://www.pensions-ombudsman.org.uk/
Financial Ombudsman Service
The Financial Ombudsman Service seeks to settle individual disputes between consumers and businesses providing financial services including:
- banking insurance mortgages pensions savings and investments credit cards and store cards loans and credit hire purchase and pawnbroking financial advice
stocks, shares, unit trusts and bonds.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: 0845 080 1800 or 020 7964 0500
Email: complaint.info@financial-ombudsman.org.uk
Website: http://www.financial-ombudsman.org.uk/
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