Home > Can the Ombudsman help you? > Organisations and things the Ombudsman cannot look at > Postal services
The Ombudsman is normally unable to look at complaints about postal services. You should contact the following organisations who will be able to tell you how to take forward your complaint about these services.
Consumer Direct
Government funded service to help you sort out problems and disagreements you may be having with suppliers of goods and services.
Tel: 08454 04 05 06
Website: http://www.consumerdirect.gov.uk/
Postcomm
Postcomm is an independent regulator which licenses postal operators; controls the Royal Mail's prices and quality of service; promotes competition in postal services and safeguards the universal postal service.
Hercules House
6 Hercules Road
London
SE1 7DB
Tel: 020 7593 2100
Email: info@psc.gov.uk
Website: http://www.psc.gov.uk
If you are unhappy with the handling of your complaint by Postcomm it may be that the Ombudsman can look into your complaint. Please call our Helpline on 0845 015 4033 for further help and advice if your complaint is about Postcomm.
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