Home > Can the Ombudsman help you? > Organisations and things the Ombudsman cannot look at > Telecommunications
The Ombudsman is unable to look at complaints about telecommunications companies or internet service providers.
Your telephone or internet provider will answer to one of the organisations below and should tell you which one you should approach to take your complaint forward.
Office of the Telecommunications Ombudsman (otelo)
Provides redress for complaints and disputes between consumers and communications providers.
otelo
PO Box 730
Warrington
WA4 6WU
Tel: 0845 050 1614
Email: enquiries@otelo.org.uk
Website: http://www.otelo.org.uk
Communications & Internet Services Adjudication Scheme (CISAS)
Independent adjudication service providing redress for complaints and disputes between consumers and communications providers.
CISAS
24 Angel Gate
City Road
London EC1V 2PT
Tel: 020 7520 3827
Email: info@cisas.org.uk
Website: http://www.cisas.org.uk
PhonepayPlus
Considers complaints about premium rate telephone services such as television programme voting, competitions, helplines, adult entertainment, downloads, news alerts and interactive games.
Tel: 0800 500 212
Website: http://www.phonepayplus.org.uk/
Previous page
Back to`Can the Ombudsman Help You'
|
