Home > Can the Ombudsman help you? > Organisations and things the Ombudsman cannot look at > Gas, Electricity and Water
The Ombudsman is unable to look at complaints about utility companies, for example the providers of gas, electricity and water.
You should contact the following organisations who will be able to tell you how to take forward your complaint about these services.
Contact details:
Energy Ombudsman
PO Box 966
Warrington
WA4 9DF
Tel: 0845 055 0760 or 01925 530263
Email: enquiries@energy-ombudsman.org.uk
Website: http://www.energy-ombudsman.org.uk/
Consumer Direct
Government funded service to help you sort out problems and disagreements you may be having with suppliers of goods and services.
Tel: 08454 04 05 06
Website: http://www.consumerdirect.gov.uk/
Ofgem
Tel: 020 7901 7000
Website: http://www.ofgem.gov.uk/Pages/OfgemHome.aspx
Consumer Council for Water
Tel: 0845 039 2837
Email: enquiries@ccwater.org.uk
Website: http://www.ccwater.org.uk/
Ofwat
Centre City Tower
7 Hill Street
Birmingham B5 4UA
United Kingdom
Tel: 0121 625 1300
Email:enquiries@ofwat.gsi.gov.uk
Website: http://www.ofwat.gov.uk/
If you are unhappy with the handling of your complaint by Consumer Council for Water or Ofwat it may be that the Ombudsman can look into your complaint. Please call our Helpline on 0845 015 4033 for further help and advice.
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