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Speech given by Ann Abraham at the Constitution Unit Public Seminar and Lecture, 17 June 2008
Read the full text of the speech here.
 The Ombudsman's role in a reformed complaints procedure
Speech given by Ann Abraham at the Action Against Medical Accidents complaints and redress conference 26 March 2008
Read the full text of the speech here.
Speech given by Ann Abraham, Launch of the Administrative Justice and Tribunals Council, 20 November 2007
Read the full text of the speech here.
Speech given by Ann Abraham at Rethinking Good Administration In The European Union: 6th Seminar of national ombudsman of EU member states and candidate countries, October 2007.
Read the full text of the speech here (pdf)
The Ombudsman and ‘Paths to justice’: a just alternative or just an alternative?
Paper delivered by Ann Abraham, at the Institute of Advanced Legal Studies, 27 June 2007
Read the full text of the speech here.
The value of the individual voice
Speech given by Ann Abraham to the NHS Confederation Annual conference "Serving patients and the community" on 21 June 2007
Read the full text of the speech here.
The Ombudsman, the Constitution and Public Services: A crisis or an opportunity?
Speech given by Ann Abraham to the Constitution Unit Seminar On The Ombudsman, delivered on 4 December 2006.
Read the full text of the speech here.
Complaints about mental health services: Learning the Lessons
Speech given by Ann Abraham on the work of the Health Service Ombudsman for England, with special reference to mental health complaints, to the Royal College of Psychiatrists' Annual General Meeting in Glasgow on 11 July 2006?
Read the full text of the speech here.
The implementation of human rights and the role of Ombudspersons – ‘from a negative position' – Ann Abraham’s speech delivered on 13 June 2006 in Vienna at the Meeting and General Assembly of the International Ombudsman Institute, European region.
Public sector Ombudsmen in the UK are involved on a daily basis in matters of human rights. There is an overlap between formal human rights adjudication by the courts, public sector ombudsman practice, and the gradual absorption into public service delivery of human rights principles, with ombudsmen uniquely placed to bridge the potential divide between legal enforcement and the more subtle process of cultural change.
Read the full text of the speech here.
‘Ombudsmen and administrative justice - A sense of proportion: the administrative justice landscape and the wider picture’, a speech to the Society of Advanced Legal Studies on 27 October 2005.
Ann Abraham’s speech focused on the role of ombudsmen in investigating and resolving disputes between citizens and the public sector; delivering effective redress; and contributing to improvements in service design and delivery.
The full text of the speech is available here
'The role of the independent scrutineer: ensuring effective public accountability', CfPS Annual Lecture 2005
An 80-strong community of senior scrutineers from across government and the public sector gathered to hear the Parliamentary and Health Service Ombudsman, Ann Abraham, share her views on how independent scrutineers enhance public accountability. The full text of the speech is available here and also on the Centre for Public Scrutiny site.
'Records at the heart of effective public service', The National Archives Conference, October 2004
Ann Abraham's speech to the Conference focused on the importance of the Code on Access to Official Information in promoting openness as well as the need for good record keeping. Public bodies need to keep good records in order to provide high quality customer-focused services. The full text of the speech is available here.
'Good Governance from a UK Ombudsman's Perspective', Office of the Ombudsman (Ireland) - 20th Anniversary Conference
Speaking at the Irish Ombudsman's 20th Anniversary Conference, Ann Abraham examined the Parliamentary and Health Service Ombudsman's contribution to good governance and the challenges involved in working with others to improve governance as a whole. The full text of the speech is available here
Speech by Ann Abraham to the Council on Tribunals Conference 25 November 2004
The Ombudsman: who are her customers? The Lakeman lecture - Speech by Ann Abraham at Bedford College on 4 March 2004
The Code of Practice on Access to Official Information: the issues the Ombudsman has had to deal with and the lessons learnt - Speech by Sir Michael Buckley to Freedom of Information Conference on 5 March 2002
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