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• Home
• Foreword
• Our work
  • How we work
  • Sharing information and learning from complaints
  • Our survey of government complaint handling
    • Complaint handling systems across government
    • Complaints handlers across government
  • The financial cost of poor complaint handling
• Case studies
  • Refusal to escalate a complaint
  • Refused to consider the complaint further
  • A mistake that cost one woman her home
  • Getting it wrong, twice
  • Two similar complaints, two different outcomes
  • Inaction and delay prevented one man from working
  • Improving services for vulnerable adults
• Statistics
  • Year at a glance
  • Overview of complaint handling
  • Complaint handling by government department and public body
  • Top ten public bodies
  • Look up complaints figures by…
• Looking to the future