Parliamentary and Health Service Ombudsman

 
Responsive and Accountable?
The Parliamentary Ombudsman's review of complaint handling 2010-11
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Statistics  >  Look up complaints figures by…

Look up complaints figures by…

This includes:

  • The number of complaints received;
  • The number of complaints resolved through intervention;
  • The number of complaints accepted for formal investigation; and
  • The number of investigated complaints reported on and the percentage of those complaints which were fully upheld, partly upheld or not upheld.

Public bodies are listed in alphabetical order by their official name. They are listed individually, rather than as a government department including its sponsored bodies.

We record a public body as an ‘unknown body’ where someone asks us how to complain about a public body but he or she is at such an early stage in the complaints process that they do not know, or are unwilling to give us, the name of the public body.

Body Complaints
received
2010-11		 Complaints
resolved
through
intervention
2010-11		 Complaints
accepted for
investigation
2010-11		 Investigated
complaints
reported on		 Investigated
complaints
reported on:
fully upheld %		 Investigated
complaints
reported on:
partly upheld %		 Investigated
complaints
reported on:
not upheld %		 Body Type ID Aliases
Adjudicator to HM Land Registry 5 0 0 0 - - - 11 Adjudicator to HM Land Registry, Adjudicator to HM Land Registry
Advisory, Conciliation and Arbitration Service 2 0 0 0 - - - 11 Advisory, Conciliation and Arbitration Service, Advisory, Conciliation and Arbitration Service, ACAS, ACAS
Arts and Humanities Research Council 1 0 0 0 - - - 11 Arts and Humanities Research Council, Arts and Humanities Research Council
Arts Council of England 2 0 0 0 - - - 12 Arts Council of England, Arts Council of England, Arts Council England, Arts Council England
British Council 2 0 0 0 - - - 13 British Council, British Council
British Library Board 4 1 0 0 - - - 12 British Library Board, British Library Board
Business Link East Midlands 1 0 0 0 - - - 11 Business Link East Midlands
Business Link North East 3 0 0 0 - - - 11 Business Link North East
Cabinet Office 13 0 0 0 - - - 14 Cabinet Office, Cabinet Office
Care Quality Commission 45 0 0 0 - - - 15 Care Quality Commission, Care Quality Commission, CQC, CQC
Charity Commission 12 0 0 0 - - - 16 Charity Commission, Charity Commission
Child Benefit Office 59 0 0 0 - - - 17 Child Benefit Office, Child Benefit Office, CBO, CBO
Child Support Agency 625 8 8 14 71% 21% 7% 18 Child Support Agency, Child Support Agency, CSA, CSA, CMEC, CMEC, Child Maintenance and Enforcement Commission, Child Maintenance and Enforcement Commission
Children and Family Court Advisory and Support Service 178 5 11 8 75% 12% 12% 19 Children and Family Court Advisory and Support Service, Children and Family Court Advisory and Support Service, CAFCASS, CAFCASS
Civil Aviation Authority 6 0 0 0 - - - 26 Civil Aviation Authority, Civil Aviation Authority, CAA, CAA
Coal Authority 1 0 0 0 - - - 11 Coal Authority, Coal Authority
Commission for Equality and Human Rights 22 0 1 1 100% 0% 0% 22 Commission for Equality and Human Rights, Commission for Equality and Human Rights, CEHR, CEHR
Companies House 17 0 0 0 - - - 11 Companies House, Companies House
Competition Commission 1 0 0 0 - - - 11 Competition Commission, Competition Commission
Construction Industry Training Board 3 0 0 0 - - - 11 Construction Industry Training Board, Construction Industry Training Board
Consumer Council for Water 21 1 0 0 - - - 21 Consumer Council for Water, Consumer Council for Water
Consumer Focus 1 0 0 0 - - - 11 Consumer Focus, Consumer Focus, National Consumer Council, National Consumer Council
Court Funds Office 2 0 0 0 - - - 10 Court Funds Office, Court Funds Office, CFO, CFO
Criminal Injuries Compensation Authority 18 1 1 3 100% 0% 0% 10 Criminal Injuries Compensation Authority, Criminal Injuries Compensation Authority, CICA, CICA
Criminal Records Bureau 61 0 0 0 - - - 22 Criminal Records Bureau, Criminal Records Bureau, CRB, CRB
Crown Estate Office 1 0 0 0 - - - 23 Crown Estate Office, Crown Estate Office, CEO, CEO
Crown Prosecution Service (Under Victim's Code) 3 0 0 0 - - - 10 Crown Prosecution Service (Under Victim's Code), Crown Prosecution Service (Under Victim's Code), CPS, CPS
Debt Management Unit 22 0 0 0 - - - 18 Debt Management Unit, Debt Management Unit, DMU, DMU
Department for Business, Innovation and Skills 51 0 6 0 - - - 11 Department for Business, Innovation and Skills, Department for Business, Innovation and Skills, DBIS, DBIS
Department for Communities and Local Government 31 1 0 0 - - - 24 Department for Communities and Local Government, Department for Communities and Local Government, DCLG, DCLG
Department for Culture, Media and Sport 4 0 0 0 - - - 12 Department for Culture, Media and Sport, Department for Culture, Media and Sport, DCMS, DCMS
Department for Education 15 0 0 1 100% 0% 0% 19 Department for Education, Department for Education, Department for Children, Department for Children, Families and Schools, Families and Schools, DCFS, DCFS
Department for Environment, Food and Rural Affairs 17 0 0 0 - - - 21 Department for Environment, Food and Rural Affairs, Department for Environment, Food and Rural Affairs, DEFRA, DEFRA
Department for International Development 1 0 0 0 - - - 25 Department for International Development, Department for International Development, DID, DID
Department for Transport 17 0 0 0 - - - 26 Department for Transport, Department for Transport, DFT, DFT
Department for Work and Pensions 76 0 0 1 100% 0% 0% 18 Department for Work and Pensions, Department for Work and Pensions, DWP, DWP
Department of Energy and Climate Change 67 0 0 0 - - - 27 Department of Energy and Climate Change, Department of Energy and Climate Change, DECC, DECC
Department of Health 65 0 0 0 - - - 15 Department of Health, Department of Health
Driver and Vehicle Licensing Agency 221 1 0 2 0% 100% 0% 26 Driver and Vehicle Licensing Agency, Driver and Vehicle Licensing Agency, DVLA, DVLA
Driving Standards Agency 34 1 0 0 - - - 26 Driving Standards Agency, Driving Standards Agency, DSA, DSA
Carillion Energy Services* 3 0 0 0 - - - 21 Carillion Energy Services*, Carillion Energy Services*, Carillion Energy Services*, Carillion Energy Services*
Electoral Commission 11 0 0 0 - - - 28 Electoral Commission, Electoral Commission
English Sports Council 1 0 0 0 - - - 12 English Sports Council, English Sports Council, Sport England, Sport England
Environment Agency 58 0 0 0 - - - 21 Environment Agency, Environment Agency
Food Standards Agency 8 0 0 0 - - - 29 Food Standards Agency, Food Standards Agency, FSA, FSA
Foreign and Commonwealth Office 49 0 0 0 - - - 13 Foreign and Commonwealth Office, Foreign and Commonwealth Office, FCO, FCO
Forestry Commission 12 0 0 0 - - - 30 Forestry Commission, Forestry Commission
Gambling Commission 2 0 0 0 - - - 12 Gambling Commission, Gambling Commission
Gangmasters Licensing Authority 2 0 0 0 - - - 21 Gangmasters Licensing Authority, Gangmasters Licensing Authority
Gas and Electricity Markets Authority 4 0 0 0 - - - 31 Gas and Electricity Markets Authority, Gas and Electricity Markets Authority, Ofgem, Ofgem
General Social Care Council 17 0 4 2 100% 0% 0% 15 General Social Care Council, General Social Care Council, GSCC, GSCC
Government Office for London 1 0 0 0 - - - 24 Government Office for London, Government Office for London
Health and Safety Executive 24 0 0 0 - - - 18 Health and Safety Executive, Health and Safety Executive, HSE, HSE
Health Protection Agency 1 0 0 0 - - - 15 Health Protection Agency, Health Protection Agency, HPA, HPA
Highways Agency 34 0 0 1 0% 0% 100% 26 Highways Agency, Highways Agency
Historic Buildings and Monuments Commission for England 4 0 0 0 - - - 12 Historic Buildings and Monuments Commission for England, Historic Buildings and Monuments Commission for England, English Heritage, English Heritage
HM Courts & Tribunals Service 305 16 9 6 17% 67% 17% 10 HM Courts & Tribunals Service, HM Courts & Tribunals Service, HMCS, HMCS
HM Prison Service 59 0 1 0 - - - 10 HM Prison Service, HM Prison Service, HMPS, HMPS
HM Revenue & Customs 1219 22 6 10 30% 30% 40% 17 HM Revenue & Customs, HM Revenue & Customs, HMRC, HMRC
HM Treasury 14 0 0 0 - - - 32 HM Treasury, HM Treasury, HMT, HMT
Home Office 22 0 0 0 - - - 22 Home Office, Home Office
Homes and Communities Agency 6 0 0 0 - - - 24 Homes and Communities Agency, Homes and Communities Agency, HCA, HCA
Human Fertilisation and Embryology Authority 1 0 0 0 - - - 15 Human Fertilisation and Embryology Authority, Human Fertilisation and Embryology Authority, HFEA, HFEA
Identity and Passport Service 33 0 1 0 - - - 22 Identity and Passport Service, Identity and Passport Service, IPS, IPS
Independent Case Examiner 208 0 8 14 43% 0% 57% 18 Independent Case Examiner, Independent Case Examiner, ICE, ICE
Independent Complaints Adjudicator Service for Ofsted 4 0 0 0 - - - 19 Independent Complaints Adjudicator Service for Ofsted, Independent Complaints Adjudicator Service for Ofsted
Independent Complaints Assessor 2 0 0 0 - - - 33 Independent Complaints Assessor, ICA
Independent Complaints Reviewer 23 0 1 2 0% 0% 100% 33 Independent Complaints Reviewer, Independent Complaints Reviewer, ICR, ICR
Independent Regulator of NHS Foundation Trusts 4 0 0 0 - - - 34 Independent Regulator of NHS Foundation Trusts, Independent Regulator of NHS Foundation Trusts, Monitor, Monitor
Independent Review Service for the Social Fund 25 0 0 0 - - - 18 Independent Review Service for the Social Fund, Independent Review Service for the Social Fund
Information Commissioner 94 1 0 0 - - - 10 Information Commissioner, Information Commissioner, ICO, ICO
Insolvency Service 20 0 0 0 - - - 11 Insolvency Service, Insolvency Service
Jobcentre Plus 1036 4 2 5 60% 40% 0% 18 Jobcentre Plus, Jobcentre Plus, JCP, JCP
Land Registry 39 0 1 3 33% 67% 0% 11 Land Registry, Land Registry
Legal Services Commission 87 0 12 2 100% 0% 0% 10 Legal Services Commission, Legal Services Commission, LSC, LSC
Local Government Boundary Commission for England 4 0 0 0 - - - 24 Local Government Boundary Commission for England, Local Government Boundary Commission for England
Marine Management Organisation 1 0 0 0 - - - 21 Marine Management Organisation, Marine Management Organisation, MMO, MMO
Maritime and Coastguard Agency 4 0 0 0 - - - 26 Maritime and Coastguard Agency, Maritime and Coastguard Agency, MCA, MCA
Medical Services ATOS Healthcare** 17 0 0 0 - - - 18 Medical Services ATOS Healthcare**, Medical Services ATOS Healthcare**
Medicines and Healthcare products Regulatory Agency 7 0 0 0 - - - 15 Medicines and Healthcare products Regulatory Agency, Medicines and Healthcare products Regulatory Agency
Ministry of Defence 22 0 0 0 - - - 35 Ministry of Defence, Ministry of Defence, MOD, MOD
Ministry of Justice 19 0 1 0 - - - 10 Ministry of Justice, Ministry of Justice, MOJ, MOJ
Museums, Libraries and Archives Council 1 0 0 0 - - - 12 Museums, Libraries and Archives Council
National Archives 1 0 0 0 - - - 10 National Archives, National Archives
National Insurance Contributions Office 11 0 0 0 - - - 17 National Insurance Contributions Office, National Insurance Contributions Office, NICO, NICO
National Lottery Commission 10 0 0 0 - - - 12 National Lottery Commission, National Lottery Commission
National Offender Management Service 17 1 1 1 0% 0% 100% 10 National Offender Management Service, National Offender Management Service, NOMS, NOMS
National Probation Service (Under Victim's Code) 1 0 0 0 - - - 10 National Probation Service (Under Victim's Code), National Probation Service (Under Victim's Code)
Natural England 15 1 0 0 - - - 21 Natural England, Natural England
Northern Ireland Human Rights Commission 1 0 0 0 - - - 36 Northern Ireland Human Rights Commission, Northern Ireland Human Rights Commission
Northern Ireland Office 3 0 0 0 - - - 36 Northern Ireland Office, Northern Ireland Office, NIO, NIO
Office for National Statistics 1 0 0 0 - - - 43 Office for National Statistics, Office for National Statistics, ONS, ONS
Office for Standards in Education, Children's Services and Skills 17 0 1 0 - - - 37 Office for Standards in Education, Children's Services and Skills, Office for Standards in Education, Children's Services and Skills, Ofsted, Ofsted
Office for Tenants and Social Landlords 6 0 0 0 - - - 24 Office for Tenants and Social Landlords, Office for Tenants and Social Landlords, Tenant Services Authority, Tenant Services Authority
Office of Communications 12 1 0 0 - - - 12 Office of Communications, Office of Communications, Ofcom, Ofcom
Office of Fair Trading 14 0 0 0 - - - 39 Office of Fair Trading, Office of Fair Trading, OFT, OFT
Office of Qualifications and Examinations Regulation 5 0 0 0 - - - 19 Office of Qualifications and Examinations Regulation, Office of Qualifications and Examinations Regulation, Ofqual, Ofqual
Office of Rail Regulation 3 0 0 0 - - - 26 Office of Rail Regulation, Office of Rail Regulation, ORR, ORR
Office of the Immigration Services Commissioner 3 0 0 0 - - - 22 Office of the Immigration Services Commissioner, Office of the Immigration Services Commissioner, OISC, OISC
Office of the Traffic Commissioner 3 0 0 0 - - - 26 Office of the Traffic Commissioner, Office of the Traffic Commissioner, OTC, OTC
Official Receiver 4 0 0 0 - - - 11 Official Receiver, Official Receiver
Official Solicitor to the Supreme Court 3 0 0 1 0% 0% 100% 10 Official Solicitor to the Supreme Court, Official Solicitor to the Supreme Court, The Official Solicitor to the Supreme Court, The Official Solicitor to the Supreme Court
Oil and Pipelines Agency 1 0 0 0 - - - 35 Oil and Pipelines Agency, Oil and Pipelines Agency
Ordnance Survey 3 0 0 0 - - - 24 Ordnance Survey, Ordnance Survey
Parole Board 3 0 0 0 - - - 10 Parole Board, Parole Board
Pension Protection Fund 2 0 0 0 - - - 18 Pension Protection Fund, Pension Protection Fund, PPF, PPF
Pensions Ombudsman 13 0 0 0 - - - 18 Pensions Ombudsman, Pensions Ombudsman
Planning Inspectorate 78 0 1 0 - - - 24 Planning Inspectorate, Planning Inspectorate
Police (Under Victim's Code) 5 0 0 0 - - - 22 Police (Under Victim's Code), Police (Under Victim's Code)
Postal Services Commission 1 0 0 0 - - - 11 Postal Services Commission, Postcomm
Prisons and Probation Ombudsman 43 0 1 1 100% 0% 0% 10 Prisons and Probation Ombudsman, Prisons and Probation Ombudsman, PPO, PPO
Probation Trusts 6 0 0 0 - - - 10 Probation Trusts , Probation Trusts
Rail Passengers' Council 2 0 0 0 - - - 26 Rail Passengers' Council, Rail Passengers' Council, RPC, RPC
Regional Development Agencies 6 0 0 0 - - - 11 Regional Development Agencies, Regional Development Agencies, RDA, RDA
Residential Property Tribunal Service 4 0 0 0 - - - 24 Residential Property Tribunal Service, Residential Property Tribunal Service, RPTS, RPTS
Rural Payments Agency 42 2 13 1 100% 0% 0% 21 Rural Payments Agency, Rural Payments Agency, RPA, RPA
Security Industry Authority 37 0 0 0 - - - 22 Security Industry Authority, Security Industry Authority, SIA, SIA
Serious Organised Crime Agency 1 0 0 0 - - - 22 Serious Organised Crime Agency, Serious Organised Crime Agency, SOCA, SOCA
Service Personnel and Veterans Agency 16 0 0 0 - - - 35 Service Personnel and Veterans Agency, Service Personnel and Veterans Agency, SPVA, SPVA, Veterans Agency, Veterans Agency
Skills Funding Agency 6 0 3 1 0% 100% 0% 11 Skills Funding Agency, Skills Funding Agency, SFA, SFA
The Adjudicator's Office 352 1 5 6 17% 33% 50% 17 The Adjudicator's Office, The Adjudicator's Office
The Office of the Public Guardian 53 0 7 5 80% 20% 0% 10 The Office of the Public Guardian, The Office of the Public Guardian, OPG, OPG
The Pension, Disability and Carers Service 411 0 0 2 50% 0% 50% 18 The Pension, Disability and Carers Service, The Pension, Disability and Carers Service, PDCS, PDCS
The Pensions Regulator 3 0 0 0 - - - 18 The Pensions Regulator, The Pensions Regulator
Treasury Solicitor 8 0 0 0 - - - 40 Treasury Solicitor, Treasury Solicitor
Tribunals Service 145 1 0 0 - - - 10 Tribunals Service
UK Border Agency 638 37 19 26 62% 31% 8% 22 UK Border Agency, UK Border Agency, UKBA, UKBA
UK Intellectual Property Office 4 0 0 0 - - - 11 UK Intellectual Property Office, UK Intellectual Property Office, The Patent Office, The Patent Office
Valuation Office Agency 30 0 1 1 0% 100% 0% 17 Valuation Office Agency, Valuation Office Agency, VOA, VOA
Valuation Tribunal Service 4 0 0 0 - - - 24 Valuation Tribunal Service, Valuation Tribunal Service
Vehicle and Operator Services Agency 16 0 0 0 - - - 26 Vehicle and Operator Services Agency, Vehicle and Operator Services Agency, VOSA, VOSA
Water Services Regulation Authority 10 0 0 0 - - - 41 Water Services Regulation Authority, Water Services Regulation Authority, Ofwat, Ofwat
Witness Care Units (Under Victim's Code) 2 0 0 0 - - - 10 Witness Care Units (Under Victim's Code), Witness Care Units (Under Victim's Code)
Young People's Learning Agency for England 8 0 0 0 - - - 19 Young People's Learning Agency for England, Young People's Learning Agency for England
Youth Justice Board for England and Wales 1 0 0 0 - - - 10 Youth Justice Board for England and Wales, Youth Justice Board for England and Wales
Unknown 39 0 0 0 - - - 9 Unknown, Unknown
Office of the Children's Commissioner 1 0 0 0 - - - 19 Office of the Children's Commissioner
Royal Mint 1 0 0 0 - - - 32 Royal Mint
Standards for England - - - 24 Standards for England
Big Lottery Fund 1 0 0 0 - - - 12 Big Lottery Fund
Driver & Vehicle Agency 1 0 0 0 - - - 26 Driver & Vehicle Agency
Export Credits Guarantee Department 1 0 0 0 - - - 11 Export Credits Guarantee Department
Government Actuary's Department 2 0 0 0 - - - 44 Government Actuary's Department
Government Office for the West Midlands 1 0 0 0 - - - 24 Government Office for the West Midlands
High Speed Two (HS2) Ltd 6 0 0 0 - - - 26 High Speed Two (HS2) Ltd
Independent Living Fund 4 0 1 0 - - - 18 Independent Living Fund
Independent Safeguarding Authority 2 0 0 0 - - - 22 Independent Safeguarding Authority
Leasehold Advisory Service 1 0 0 0 - - - 24 Leasehold Advisory Service
Medical Research Council 1 0 0 0 - - - 11 Medical Research Council
Remploy Ltd 2 0 0 0 - - - 18 Remploy Ltd
Standards for England 2 0 0 0 - - - 24 Standards for England
The Supreme Court 1 0 0 0 - - - 42 The Supreme Court
UK Trade & Investment 1 0 0 0 - - - 11 UK Trade & Investment
Vehicle Certification Agency 1 0 0 0 - - - 26 Vehicle Certification Agency
Youth Offending Teams (Under Victim's Code) 1 0 0 0 - - - 10 Youth Offending Teams (Under Victim's Code)
British Museum 1 1 0 0 - - - 12 British Museum
* Eaga Plc is not a body in jurisdiction but its actions on behalf of the Department for Environment, Food and Rural Affairs are.
** Medical Services ATOS Healthcare is not a body in jurisdiction but its actions on behalf of the Department for Work and Pensions are.
 
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