Complaints investigated and reported on by government department
Number of complaints reported on Uphold rate
We upheld 100 per cent of complaints about a number of departments and public bodies although often the numbers of complaints involved are very small. The departments with the lowest uphold rate were HM Revenue & Customs, with 59 per cent of complaints investigated partly or fully upheld, the Department for Transport and the Department for Work and Pensions with 67 per cent and 72 per cent respectively.
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