Responsive and Accountable?
The Parliamentary Ombudsman's review of complaint handling 2010-11

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Complaints received by government department

Department for Work and Pensions	2462
HM Revenue & Customs	1671
Ministry of Justice	924
Home Office	800
Department for Transport	336
Department for Education	210
Department for Environment, Food and Rural Affairs	159
Department for Communities and Local Government	137
Department of Health	136
Department for Business, Innovation and Skills	128
Department of Energy and Climate Change	67
Foreign and Commonwealth Office	51
Ministry of Defence	39
Department for Culture, Media and Sport	28
Government Equalities Office	22
Charity commission	17
Office for Standards in Education, Children's Services and Skills (Ofsted)	17
HM Treasury	15
Office of Fair Trading	14
Forestry Commission	13
Office of Communications (Ofcom)	12
Electoral Commission	11
Water Services Regulation Authority (OFWAT)	10
Food Standards Agency	8
Law Officers	8
Gas and Electricity Markets Authority	4
Independent Regulator of NHS Foundation Trusts (Monitor)	4
Northern Ireland Office	4
Crown Estate Office	1
Department for International Development	1

8. These figures also include complaints about the bodies that the department sponsors.

9. A further 39 complaints were unattributed to a government department.

10. An organisation or person contracted by the government department or public body to independently consider complaints.

Parliamentary and Health Service Ombudsman