Intervention outcomes
156 7
Total
The outcomes we secured through our interventions included apologies, compensation and securing changes to prevent the same problem occurring again.
In 106 complaints last year we resolved the matter by working with the complainant and the public body to reach a swift and satisfactory conclusion without the need for a formal investigation. Here, the most common outcome was that the public body took action to put things right for the complainant, accounting for 46 of 156 outcomes.
7. Where a complaint is resolved there may be more than one outcome, for example, an apology and a compensation payment. This is why the total number of outcomes is greater than the number of complaints resolved by intervention or through investigation.
Download Data as CSV
