Parliamentary and Health Service Ombudsman
Responsive and Accountable?
The Parliamentary Ombudsman's review of complaint handling 2010-11
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Home
Foreword
Our work
Case studies
Statistics
The future
Statistics
>
Top ten public bodies
>
Top ten public bodies by complaints received
Statistics
Year at a glance
Overview of complaint handling
Complaint handling by government department and public body
Top ten public bodies
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Top ten public bodies by complaints received
HM Revenue & Customs
1219
Jobcentre Plus
1036
UK Border Agency
638
Child Support Agency
625
The Pension, Disability and Carers Service
411
The Adjudicator’s Office
352
HM Courts Service
305
Driver and Vehicle Licensing Agency
221
Independent Case Examiner
208
Children and Family Court Advisory and Support Service
178
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