Top ten public bodies by intervention
| UK Border Agency |
37 |
| HM Revenue & Customs |
22 |
| HM Courts Service |
16 |
| Child Support Agency |
8 |
| Children and Family Court Advisory and Support Service |
5 |
| Jobcentre Plus |
4 |
| Rural Payments Agency |
2 |
| British Library Board |
1 |
| Consumer Council for Water |
1 |
| Criminal Injuries Compensation Authority |
1 |
| Department for Communities and Local Government |
1 |
| Driver and Vehicle Licensing Agency |
1 |
| Driving Standards Agency |
1 |
| Information Commissioner |
1 |
| National Offender Management Service |
1 |
| Natural England |
1 |
| Office of Communications (Ofcom) |
1 |
| The Adjudicator’s Office |
1 |
| Tribunals Service |
1 |
For twelve bodies, there was one intervention.
This generates a list of nineteen public bodies overall.
Where we can, we resolve complaints quickly and simply by intervening to secure an outcome that is satisfactory for everyone. Last year, we achieved a total of 59 interventions with the UK Border Agency and HM Revenue & Customs, more than all the other public bodies put together.
This reflects our recent work with them to improve complaint handling.
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