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Our Strategy 2013-2018 - News centre
- Press releases, briefings and articles
- 2013
- Francis Report statement
- More investigations for more people
- Statement on the government’s response to the Mid-Staffordshire report
- Response to Select Committee inquiries into complaint handling and Ombudsman remit
- ‘A Code that is not being followed is of little value’ Ombudsman highlights poor awareness of Code that protects victims of crime as Ministry of Justice launch a consultation on changes
- Julie Mellor, speaks about the role of trust boards in ensuring lessons are learned from complaints
- UCL speech: the constitutional role of the Ombudsman
- Response to the publication of the Review of the Regulation of Cosmetic Interventions, by Sir Bruce Keogh, Health Service Medical Director
- Age UK speech: The role complaints can play in improving care of older people
- Hospitals must tackle service failure and build trust by dealing with complaints properly, says Ombudsman
- New analysis of complaints by Ombudsman shows government departments need to raise their game
- NHS is still not serving all patients with learning disabilities well, says Ombudsman
- 2012
- NHS fails to communicate effectively with patients and families, warns Ombudsman
- Joint Ombudsmen investigation into section 117 aftercare complaint
- Government mistakes should not leave members of the public out of pocket, says Parliamentary Ombudsman
- Health Service Ombudsman announces review of approach to potentially avoidable death cases
- More complaints than ever, but complaining should be easier, says Parliamentary and Health Service Ombudsman
- Delivering Dignity report highlights vital role of complaints in improving care for older people, says Health Service Ombudsman
- Confirmation of Electoral Commission investigation
- Complaining about government services too difficult for too many, warns Parliamentary Ombudsman
- 2011
- Parliamentary Ombudsman criticises Defra’s administration of farmers’ subsidy scheme
- Serious failings in the care provided to a man with Down’s syndrome uncovered by Ombudsmen’s investigation
- New report from Parliamentary Ombudsman says reform of the MP filter is long overdue
- Dudley GP who ‘bullied’ patient into going elsewhere is named by Health Service Ombudsman
- Ombudsman launches public consultation on new ‘Information Promise’.
- Overly-bureaucratic complaint handling leaves people confused and exhausted, and wastes public money, says Parliamentary Ombudsman
- NHS is failing to deal appropriately with most basic complaints
- Report by the Parliamentary and Health Service Ombudsman on complaints about disability issues
- Worst example in nine years of a government department 'getting things wrong'
- Parliamentary and Health Service Ombudsman reports on complaints about government departments and the NHS
- Ombudsmen investigation reveals failings in care for vulnerable adult
- Statement from the Office of the Health Service Ombudsman in response to Complaints and Litigation.
- Parliamentary Ombudsman launches public consultation on direct access to her service
- Health Service Ombudsman takes unprecedented step of naming Staffordshire dentist in investigation report
- NHS is failing to meet even the most basic standards of care for older people, warns Health Service Ombudsman
- Parliamentary Ombudsman criticises government agencies for data sharing blame game
- 2010
- NHS needs to listen harder and learn more from complaints, says Health Service Ombudsman
- Ombudsmen welcome NHS progress on caring for people with learning disabilities, but note there is still a long way to go
- Ombudsman’s Annual Report reveals 55 per cent increase in enquiries resolved
- Parliamentary Ombudsman does not uphold complaint of maladministration by the Pensions Regulator
- Publication of 2010 Stakeholder Impact Study
- Parliamentary Ombudsman welcomes Equitable Life Bill
- Tony Wright joins Ombudsman’s Advisory Board
- Ombudsman publishes consultation report
- New Audit Committee Chair at Parliamentary and Health Service Ombudsman
- Parliamentary Ombudsman rejects request for investigation of loss of prisoner data
- Ombudsmen publish joint report on two cases
- Ombudsman publishes report on UK Border Agency
- Ann Abraham welcomes PASC's letter to Defra
- Ombudsmen recommend £95,000 in compensation after seven years of ineffectiveness by three public bodies
- New Head of Public Affairs starts at the Parliamentary and Health Service Ombudsman
- Parliamentary Ombudsman’s response to Equitable Life announcement
- Parliamentary Ombudsman responds to Chadwick Report on Equitable
- Listening and learning - regional conferences for NHS complaint handlers
- Parliamentary and Health Service Ombudsman announces plans to retire
- Health Service Ombudsman to share more information about complaints with NHS
- 2009
- Health Service Ombudsman seeks your views
- Parliamentary and Health Service Ombudsman appoints Claire Forbes as Director of Communications
- Ombudsman reports on Rural Payments Agency's maladministration
- Ann Abraham welcomes Public Administration Select Committee's call for reforms
- Mistakes happen - failure to put them right quickly and properly can make them considerably worse
- Ombudsman comments on judicial review
- Ombudsman welcomes commitment to local resolution
- Injustice Unremedied: The Government’s response on Equitable Life
- Simplified health complaints system launched
- New report from Ombudsman on complaints about the Department for Work and Pensions
- Ombudsmen’s report calls for urgent review of health and social care for people with learning disabilities
- Ombudsman's Principles launch
- 2008
- Ombudsman's reports encourages public bodies to learn from complaints
- Ombudsman brings wider public benefit from individual complaints
- Equitable Life: a decade of regulatory failure
- The power of complaints
- Ombudsmen find Council and Health Trust failed to provide acceptable standard of care for man with severe learning disabilities
- 2007
- Comment by Ann Abraham, Parliamentary and Health Service Ombudsman, on occupational pensions announcement
- Ombudsman says that HMRC is in danger of Getting it Wrong on Tax Credits
- Ombudsmen join up to put things right
- Ombudsman tests the Government and the NHS against her six Principles of Good Administration
- Ombudsman reports on redress for late NHS funding of continuing care
- Ombudsman reports on ‘Cod Wars’ trawlermen’s compensation scheme
- Occupational pensions – judicial review
- 2006
- 2005
- Occupational pensions investigation timetable announced
- Ombudsmen join up to put things right
- Complaints about public services matter says Ombudsman
- Ombudsman levels severe criticism at MOD over WWII internees compensation scheme
- Ombudsman reports on problems with tax credits and putting things right
- Patients guide cardiac surgeons on good practice for informed consent - ombudsman joins surgeons in move to improve communications of risk with new guide
- Ombudsman makes final report on government openness
- Maxwell communications pensions plan
- Patients deserve better from NHS complaints system says Ombudsman
- Complaint about the regulation of Lloyds will not be investigated by Ombudsman
- 2004
- Equitable Life
- Ombudsman reports on problems with NHS funding for long term care
- Forthcoming report from Ombudsman backs development of national approach to funding continuing care
- Parliamentary Ombudsman to investigate complaints about occupational pensions
- The Welsh Administration Ombudsman publishes her Annual Report
- Ombudsman decides on further investigation into the prudential regulation of Equitable Life
- Parliamentary Ombudsman's Annual Report highlights hardship behind badly managed changes in service delivery
- Latest Ombudsman annual report spells out areas for improvement in NHS
- Learn from complaints, communicate better and improve the patient's experience
- Ombudsman reports on openness
- 2013
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- Press releases, briefings and articles
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- Improving public services
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- Reports
- Health
- Report by the Health Service Ombudsman for England of an investigation into a complaint made by Mr and Mrs M
- Listening and Learning: The Ombudsman's review of complaint handling by the NHS in England 2010 - 11
- Report by the Parliamentary and Health Service Ombudsman on complaints about disability issues
- A report by the HSO and the LGO about the care and support provided to a vulnerable person living independently in the community
- Report by the Health Service Ombudsman for England of an investigation of a complaint about a dentist in Staffordshire
- Care and compassion?
- Report of two investigations by the Local Government Ombudsman for England and the Health Service Ombudsman for England
- Report by the Public Services Ombudsman for Wales and the Health Service Ombudsman for England of an investigation of a complaint about the Welsh Assembly Government (Health Commission Wales), Cardiff and Vale NHS Trust and Plymouth Teaching PCT
- Six lives: the provision of public services to people with learning disabilities
- Improving public service: a matter of principle
- Remedy in the NHS: Summaries of recent cases
- Injustice in residential care: A joint report by the Local Government Ombudsman and the Health Service Ombudsman for England
- Retrospective continuing care funding and redress
- Making things better?
- NHS funding for long term care: follow up report
- Mrs Pointon's Complaint against: The former Cambridgeshire Health Authority and South Cambridgeshire Primary Care Trust
- NHS funding for long term care
- Errors in the care and treatment of a young woman with diabetes
- Investigations of complaints about clinical failings
- Investigations about aspects of the NHS complaints procedure
- Investigation of complaint about treatment by deputising doctors and monitoring of a GP deputising service
- Report by the Health Service Ombudsman for England of an investigation of a complaint about a GP in Dudley
- A report by the Health Service Ombudsman and the Local Government Ombudsman about the care and support provided to a person with Down’s syndrome
- A report by the Health Service Ombudsman and the Local Government Ombudsman about the provision of section 117 aftercare
- Listening and Learning: The Ombudsman’s review of complaint handling by the NHS in England 2011-12
- The-NHS-hospital-complaints-system.-A-case-for-urgent-treatment-report_FINAL.pdf
- Parliamentary
- Report by the Parliamentary and Health Service Ombudsman on complaints about disability issues
- Defending the Indefensible
- A Breach of Confidence
- A report by the Parliamentary Ombudsman of an investigation of a complaint about the Pensions Regulator
- The Ombudsman’s assessment of the loss of personal data by a Home Office contractor
- Fast and fair? A report by the Parliamentary Ombudsman on the UK Border Agency
- Environmentally unfriendly
- Cold Comfort: the Administration of the 2005 Single Payment Scheme by the Rural Payments Agency
- Small mistakes, big consequences
- Injustice unremedied: The Government's response on Equitable Life
- Putting things right: Complaints and learning from DWP
- Improving public service: a matter of principle
- Equitable Life: a decade of regulatory failure Part one: main report
- Equitable Life: a decade of regulatory failure Part 2
- Equitable Life: a decade of regulatory failure Part 3
- Equitable Life: a decade of regulatory failure Part 4
- Equitable Life: A decade of Regulatory failure Part 5
- The introduction of the ban on swill feeding
- Tax credits: Getting it wrong
- The Parliamentary Ombudsman: Withstanding the test of time
- Put together in haste: 'Cod Wars' trawlermen's compensation scheme
- Investigation into the Home Office’s regulation of animal experimentation
- Trusting in the pensions promise: government bodies and the security of final salary occupational pensions
- Redress in the Round: Remedying Maladministration in Central and Local Government
- A Debt of Honour: the ex gratia scheme for British groups interned by the Japanese during the Second World War
- Tax credits: Putting things right
- Maxwell Communications Pension Plan Complaint
- Equitable Life investigation - terms of reference and statement of complaint
- A Further Investigation of the Prudential Regulation of Equitable Life?
- The Prudential Regulation of Equitable Life - Part I: Overview and Summary of Findings
- The Prudential Regulation of Equitable Life - Part II: Full Text of Representative Investigation
- Individual Learning Accounts
- Equality under the law? The treatment of widowers by the Inland Revenue and the Department for Work and Pensions
- Ombudsman reports on Government’s proposed redress for SERPS pensioners
- Investigation into delays in making payments under the Arable Area Payments Scheme
- State Earnings-Related Provision (SERPS) Inheritance Provisions
- The Ostrich Farming Corporation Limited
- Responsive and Accountable?
- More Cold Comfort: how the Rural Payments Agency handled claims to the Single Payment Scheme in 2005 and 2006
- A false economy - Investigations into how people are recompensed for government mistakes
- Responsive and Accountable?
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