We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
As a caseworker you will be undertaking casework in a timely and proportionate way to our agreed internal and external standards.
We are looking for motivated individuals, with excellent customer service skills to join our team. Ideally, you will be highly motivated, be able to successfully manage a varied workload, have excellent analytical skills, the ability to make evidenced-based decisions and show appropriate empathy whilst ensuring that you remain impartial. You must be able to write clearly and effectively.
This is an exciting opportunity to help make a difference to society. The work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services.
PHSO work with third party recruiters, please note Reed may contact you to progress your application.
How to apply
Please register your interest by submitting your CV and Supporting Statement.