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Making a complaint in the run up to the General Election

Important information for people complaining about UK government departments or other public organisations.

On Wednesday 6 November 2019, Parliament was dissolved until after the General Election on 12 December.

This affects the way that we handle complaints about UK government departments and other public organisations. By law, an MP must refer such complaints to us so that we can investigate them, but during this period there will not be any MPs to do this.

This means that while Parliament is dissolved, we cannot by law accept new complaints about UK government departments and other public organisations. We suggest that you contact your local MP as soon as possible after the General Election on 12 December and ask them to refer your complaint to us, so that we can carry out an investigation where necessary and come to a decision.

Complaints about the NHS in England are not affected by this, and we can accept new complaints about the NHS throughout the election period.