Chris

Chris McAlpine
Assistant Director of Investigations

Experience

I’ve worked in the public and private sector for small and large organisations including the Information Commissioner's Office, Allied Dunbar, a small pension’s administrator and HM Revenue and Customs. I was part of the start-up team for Ombudsman Services prior to coming to the Parliamentary and Health Service Ombudsman.

What is your role in the organisation?

As Assistant Director my role is to lead a business area of four investigation teams which investigate health complaints across the range of acute care, primary care, funding cases and mental health. I am responsible for the performance of the teams in my area against agreed targets and objectives. I also lead our liaison function with the NHS and have one liaison manager based in London who reports to me. I am also an Information Asset owner which means I have responsibility for information held and used by my teams.

What advice would you give to someone joining the organisation?

Working here allows me to contribute to good outcomes for people who use the NHS. It also allows me to work closely with a team of people who are professional and passionate about their work and the positive impact they have on individuals and wider public services.