Giving you a good service
The table below shows how we performed against our commitment to give you a good service.
2016-17 Quarter 3
|Casework process assurance||Complainant feedback|
|12. We will treat you with courtesy and respect||N/A||89%|
|13. We will give you a final decision on your complaint as soon as we can||86%||57%|
|14. We will make sure our service is easily accessible to you and give you support and help if you need it||100%||62%|
|Overall section score||93%||69%|