Performance against our Service Charter 2016-17 Quarter 3 (October-December 2016)

Giving you a good service

The table below shows how we performed against our commitment to give you a good service.


2016-17 Quarter 3


  Casework process assurance Complainant feedback
12. We will treat you with courtesy and respect N/A 89%
13. We will give you a final decision on your complaint as soon as we can 86% 57%
14. We will make sure our service is easily accessible to you and give you support and help if you need it 100% 62%
Overall section score 93% 69%