Handling a complaint

Find out everything you need to know about handling a complaint about the NHS in England or a UK government service.
Information for organisations we investigate
Support if you are an organisation we investigate
Information for MPs
Support if you are an MP or MP's caseworker
Information for advocates
Support if you are an advocate or advice worker
Complaint Standards
A well-handled complaint has the power to reveal the truth, bring closure and create lasting positive change. The Complaint Standards set out how NHS and UK central government organisations should approach complaint handling in a clear and consistent way.
Find out more about the Complaint Standards