How we have helped others

Every day we help people who feel they have been let down by the NHS in England and UK government services. Here are the stories of some of the people we have helped.
Windrush family wrongly denied pension compensation
Thomas and his daughter Charlotte complained that the Windrush Compensation Scheme had not properly addressed their claims for losses suffered as a result of the Windrush scandal.
Find out how we helped Thomas and Charlotte
Woman waited eight years for dental treatment after falling through the gaps
Anne complained that NHS England failed to arrange the dental treatment she needed after being referred from her dental practice to hospital services.
Find out how we helped Anne
Ex-pat left £3,000 a year worse off after DWP took eight years to tell him about pension change
Adrian complained to the Public Service Ombudsman about the way the Department for Work and Pensions handled changes to his pension.
Find out how we helped Adrian
Teenager left to interpret news that their grandfather might die
Jennifer complained to us about the care her Deaf father, Alan, received in hospital. Jennifer, who was also born Deaf and uses British Sign Language (BSL), said the Trust failed to provide her father with the BSL support he needed. Instead, the Trust relied on his grandchildren, aged 16 and 12, to pass on information about his condition and treatment.
Find out how we helped Jennifer