Making a complaint about a UK government service

This page has everything you need to know about making a complaint about a UK government service.

Before you complain to us

Before you start your complaint about a UK government service, it helps to understand:

Check if we can help
Use our complaint checker to see if we can help. It only takes a few minutes and helps make sure that we're the right organisation to help you and your complaint is ready for us to look at.

If your complaint is ready, the checker will take you to our online complaint form.
Check my complaint

Large print complaint forms and Easy Read complaint forms are available. If you need the form in a different format to meet an accessibility need not covered above, call us on 0345 015 4033.

What happens when you complain to us

Before you come to us

Complain to the organisation you're unhappy with first

Complain to us

If you're still unhappy, ask your MP to bring your complaint to us within 12 months of knowing about the issue

Our checks

We do some checks to make sure we can look into your complaint

Closer look

We take a closer look to decide if we should investigate

We investigate

We investigate your complaint and share what we think

Our report

We share our final decision and any recommendations in a report

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Find out more about how we look into complaints