Text size
You can make the text larger using your browser.
Google Chrome
Hold down 'Ctrl' and then '+' to zoom in or 'Ctrl' and '-' to zoom out.
Internet Explorer
Go to 'View' and then 'Text size'. Select the text size you want.
Safari
Hold down the command key (Apple key) and select '+' to make the text larger or '-' to make it smaller.
Firefox
Go to 'View' and then 'Text size'. You can make the text size larger or smaller.
Colour and contrast
We follow web accessibility standards to make sure that there is enough contrast in the colours we use for text on our site.
Most devices have built-in options to change colour contrast and display settings.
Windows
Go to Settings – Accessibility - Contrast themes. You can choose from several high-contrast options including white on black and black on white.
Mac
Go to System Settings – Accessibility - Display, where you can increase contrast and reduce transparency.
iPhone/iPad
Go to Settings – Accessibility - Display and Text Size, where you can increase contrast and choose colour filters.
Android
Go to Settings – Accessibility - Colour and motion, where you can adjust contrast settings. Please note on some devices menu names may vary.
Reading web pages out loud
Most devices and web browsers have built‑in tools that can read web pages aloud. Availability and features may vary depending on your device, browser and settings.
Microsoft Edge
Right‑click anywhere on the page and select Read aloud.
Safari (Apple devices)
You can use your device’s built‑in spoken content features to read text aloud.
Other browsers and devices
You may be able to use built‑in screen readers or text‑to‑speech tools provided by your device or browser.
Large print or Braille
If you need information in large print or Braille, call us on 0345 015 4033 or email content@ombudsman.org.uk and ask us to post it to you.
Large print complaint forms
We provide copies of our complaint forms in large print to download below.