Information for organisations we investigate

What happens if someone complains about your organisation
Find out how we deal with complaints.
Putting things right
What happens if we uphold a complaint about an organisation.
Our Clinical Standard
How we use our Clinical Standard when we are dealing with complaints about NHS services in England.
Good leadership and complaints
Identify learning and improve the care or service you and your team provide.
Support and advice for staff
If you are a member of staff involved in one of our investigations, you may want support.
Contact our Stakeholder Engagement team
We help organisations improve the way they handle complaints.
Complaint Standards
A well-handled complaint has the power to reveal the truth, bring closure and create lasting positive change. The Complaint Standards set out how NHS and UK central government organisations should approach complaint handling in a clear and consistent way.
Find out more about the Complaint Standards