Making a complaint

Service update

The coronavirus pandemic continues to impact our service. You may experience significant delays when you bring a complaint to us. We are very sorry about this.

Please read our service update before you submit a complaint.

What to do before you come to us

Including our tips to help you complain to the organisation first

What we can and can't help with

The organisations we can look into and what we can and can't do to sort out your complaint

Getting advice and support

Information about who can help you with your complaint

Complain to us: getting started

An introduction to complaining to the NHS in England or a UK government department

If we can't help

There are other organisations you can turn to.

How we deal with complaints

This is a simple guide to what we do.

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Browse and search our decisions

Complaints about communication of changes to women’s state pension age

Pages in this section

What to do before you come to us
What we can and can't help with
Complain to us: getting started
Getting advice and support
If we can't help
How we deal with complaints
Information for advocates and representatives
Information for MPs

Making a complaint

Can we look into your complaint?