Please note it is taking us longer than usual to look into health complaints. This is because the organisations we investigate are facing increased demand for services and because we have more cases than usual to work through. We are sorry that it could take several months before we can look at your case.
To help us work through the complaints we are receiving, please do not submit a complaint to us if it is about:
• delays with complaint responses
• matters which are likely to resolve themselves within the next few weeks/months
• delays in service delivery which are non-critical and are the result of an organisation coping with COVID-19.
Read our latest coronavirus update for more information.
