Coronavirus update
Please note it is taking us longer than usual to look into health complaints. This is because the organisations we investigate are facing increased demand for services and because we have more cases than usual to work through. We are sorry that it could take several months before we can look at your case.
To help us work through the complaints we are receiving, please do not submit a complaint to us if it is about:
• delays with complaint responses
• matters which are likely to resolve themselves within the next few weeks/months
• delays in service delivery which are non-critical and are the result of an organisation coping with COVID-19.
Read our latest coronavirus update for more information.
What to do before you come to us
Including our tips to help you complain to the organisation first
What we can and can't help with
The organisations we can look into and what we can and can't do to sort out your complaint
Getting advice and support
Information about who can help you with your complaint
Complain to us: getting started
An introduction to complaining to the NHS in England or a UK government department
If we can't help
There are other organisations you can turn to.
How we deal with complaints
This is a simple guide to what we do.
Browse and search our decisions
Complaints about communication of changes to women’s state pension age