Menu

Making a complaint

Important information about current wait times

We're currently dealing with a high volume of complaints. Over the last year, we’ve seen a 25% increase in complaints needing further investigation. We’re working to deal with your complaint as quickly as we can.

Current wait times are:

  • NHS England - up to four months
  • UK government departments - up to seven months.
What to do before you come to us
Including our tips to help you complain to the organisation first
What we can and can't help with
The organisations we can look into and what we can and can't do to sort out your complaint
Getting advice and support
Information about who can help you with your complaint
Pages in this section