Coronavirus update
We paused our work on NHS complaints on 26 March 2020 to help the NHS focus on tackling the coronavirus pandemic. After careful consideration, we decided to restart this work on 1 July. We are now accepting new NHS complaints and progressing existing ones. Read our latest coronavirus update for more information.
Have your say in shaping the future of NHS complaint handling.
What to do before you come to us
Including our tips to help you complain to the organisation first
What we can and can't help with
The organisations we can look into and what we can and can't do to sort out your complaint
Getting advice and support
Information about who can help you with your complaint
Complain to us: getting started
An introduction to complaining to the NHS in England or a UK government department
If we can't help
There are other organisations you can turn to.
How we deal with complaints
This is a simple guide to what we do.
Complaints about communication of changes to women’s state pension age