Making a complaint

Important information about current wait times

We are sorry that it could take some time before we can look at your case.

Current wait times are:

up to seven months for complaints about the NHS
up to four months for complaints about UK Government departments.

What to do before you come to us

Including our tips to help you complain to the organisation first

What we can and can't help with

The organisations we can look into and what we can and can't do to sort out your complaint

Getting advice and support

Information about who can help you with your complaint

Complain to us: getting started

An introduction to complaining to the NHS in England or a UK government department

If we can't help

There are other organisations you can turn to.

How we deal with complaints

This is a simple guide to what we do.

Browse and search our decisions

Complaints about communication of changes to women’s state pension age

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