What to do before you come to us
Including our tips to help you complain to the organisation first
What we can and can't help with
The organisations we can look into and what we can and can't do to sort out your complaint
Getting advice and support
Information about who can help you with your complaint
How we can help with your complaint
This short video explains how we can help with your complaint as well as what organisations we can investigate. It describes our role and why we were set up.