Publications

Our business plan 2018-19

16 April 2018

Our plan sets out how we intend to deliver against the first year of the new three year strategy.

Corporate publications

Our strategy 2018-21: Delivering an exemplary ombudsman service

16 April 2018

Our new strategy sets out our vision to be an exemplary public services ombudsman.

Corporate publications

Maintaining momentum: driving improvements in mental health care

15 March 2018

This report highlights failings in NHS mental healthcare services, and the devastating human impact on patients and their families. The findings provide fresh impetus to deliver on the Five Year Forward View.

Reports about NHS

Performance against our Service Charter 2017/18 Quarter 3 (October to December)

9 March 2018

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2017.

Corporate publications

Performance against our Service Charter 2017-18 Quarter 2 (July to September 2017)

19 December 2017

Corporate publications

Ignoring the alarms: How NHS eating disorder services are failing patients

8 December 2017

Report of an investigation that found that Averil Hart's tragic death from anorexia would have been avoided if the NHS had cared for her appropriately. The report highlights 5 areas of focus to improve eating disorder services.

Reports about NHS

Complaints about UK government departments and agencies, and some UK public organisations 2016-17

3 December 2017

Reports about government

A report of investigations into complaints about Access to Work

25 October 2017

Reports about government

Performance against our Service Charter 2017-18 Quarter 1 (April to June 2017)

6 October 2017

Corporate publications

Survey of Gransnet members on hospital care and treatment of an older relative

17 August 2017

These are the findings from our survey of 602 Gransnet members on the care and treatment of an older relative in hospital and their experiences of complaining to the NHS. The survey ran on the Gransnet website between 6 February and 14 March 2017.

Research