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Image from when you first contact us leaflet
What happens when you first contact us
1 May 2019
We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step one.
Leaflets
Image from deciding whether to investigate leaflet
Deciding whether to investigate
1 May 2019
We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step two.
Leaflets
Image from process overview leaflet
How we look into complaints: an overview
1 May 2019
Our job is to make final decisions about unresolved complaints. We have a three-step process for doing this. This is a simple guide to what we do.
Leaflets
Image from what happens when we investigate leaflet
What happens when we investigate
1 May 2019
We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step three.
Leaflets