Publications

Response to call for evidence by Independent Chief Inspector for Borders and Immigration

12 March 2019

Our response to a call for evidence regarding the complaint handling of four Home Office agencies.

Consultation responses

The roles of the Parliamentary and Health Service Ombudsman and NHS Resolution: Information for NHS trusts

1 February 2019

This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust.

Reports about NHS

Our Equality, Diversity and Inclusion Strategy 2019

30 January 2019

Our Equality, Diversity and Inclusion Strategy sets out our commitment to fostering a culture of diversity and inclusion.

Corporate publications

Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement

19 December 2018

Reports about NHS

Complaints about UK government departments and agencies-Publications image

Complaints about UK government departments and agencies 2017-18

17 December 2018

In 2017-18, we handled 6,606 complaints from the public about government departments, their agencies and other UK public organisations.

Reports about government

Complaints about the NHS in England: Quarter 2 2018-19

17 December 2018

This report presents statistics on complaints about the NHS in England from July to September 2018 (Quarter 2 – 2018-19).

Corporate publications

Performance against our Service Charter 2018/19 Quarter 2 (July to September)

13 December 2018

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2018.

Performance against our Service Charter 2018/19 Quarter 1 (April to June)

11 October 2018

Corporate publications

Submission to the independent review of the Fit and Proper Persons Test

3 October 2018

Our submission to the independent review of the Fit and Proper Persons Test.

Consultation responses

Complaints about the NHS in England: Quarter 1 2018-19

4 September 2018

This report presents statistics on complaints about the NHS in England from April to June 2018 (Quarter 1).

Corporate publications