Publications

Complaints to the Parliamentary and Health Service Ombudsman, 2019-20 and 2020-21

16 August 2021

The data published here includes data about the complaints PHSO received and the decisions made on complaints about the NHS in England and UK Government Departments and other public services in 2019-2020 and 2020-2021.

Reports about NHS

Women’s State Pension age: our findings on the Department for Work and Pensions’ communication of changes

29 July 2021

Our report highlights failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age.

Reports about government

Annual Report and Accounts 2020-2021

19 July 2021

Our 2020-2021 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.

Corporate publications

Briefing for MPs on the Health and Care Bill

8 July 2021

We have briefed MPs ahead of the Second Reading of the Health and Care Bill in the House of Commons.

Consultation responses

Unlocking Solutions in Imaging: working together to learn from failings in the NHS

8 July 2021

This report highlights recurrent failings in the way X-rays and scans are reported on and followed up across NHS services. It recommends a system-wide programme of improvements.

Reports about NHS

An investigation into UK Visas and Immigration’s handling of Windrush man’s status

8 June 2021

Ms V complained that Immigration Enforcement and UK Visas and Immigration (UKVI) wrongly classed her late father as having no status in the UK when he had indefinite leave to remain. We upheld Ms V's complaint and made recommendations to put things right.

Reports about government

The Art of the Ombudsman: Leadership through international crisis

27 May 2021

This report shares the results of a survey carried out among the international Ombudsman community to find out what leadership challenges they were facing as a result of the COVID-19 pandemic and other crises.

Corporate publications

An investigation into HS2’s failure to communicate with a family about acquiring their home

27 May 2021

This investigation report found that HS2 failed to properly engage and communicate with a complainant over the sale of their family home to make way for the trainline.

Reports about government

PHSO responds to Health and Social Care Committee's inquiry on the Health White Paper

19 April 2021

PHSO responds to Health and Social Care Committee's inquiry on the Integration and Innovation White Paper

Consultation responses

Performance against our Service Charter 2020/21 Quarter 3 (October to December)

29 March 2021

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2020.