Publications

Briefing - Learning from complaints: insights from NHS trust leaders

27 May 2026

This short paper shares insights from senior leaders at NHS trusts across England on how they handle complaints, what complaints reveal and how they use that learning to make improvements.

Reports about NHS

Our strategy 2026 to 2031

21 April 2026

Our strategy sets out how we will take a more active role in using complaints data and evidence to identify risks, prevent harm and strengthen accountability across the NHS and government.

Corporate publications

Briefing: Demand across the public service ombudsman landscape

11 December 2025

This short paper highlights that demand for public service ombudsman schemes is rising across the UK.

Research

The Ombudsman’s Annual report and accounts 2024 to 2025

17 July 2025

Our Annual report and accounts 2024 to 2025 give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.

Corporate publications

How we can help you leaflet

24 October 2024

This leaflet explains our role and the type of complaints we investigate. It summarises who we are and what we do.

Leaflets

Spotlight on the Windrush Compensation Scheme: your stories, your rights

5 September 2024

Our new report spotlights some of the common reasons people were wrongly denied compensation by the Windrush Compensation Scheme.

Reports about government

Annual data on complaints made to the Parliamentary and Health Service Ombudsman, 2023 to 2024

24 July 2024

The data published here includes data about the complaints PHSO received and the decisions made on complaints about the NHS in England and UK Government Departments and other public services from 1 April 2023 to 31 March 2024

Corporate publications

The Ombudsman’s Annual report and accounts 2023 to 2024

16 July 2024

Our Annual report and accounts 2023 to 2024 give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.

Corporate publications

An investigation into the Charity Commission: Miss A’s complaint

17 May 2024

We investigated Miss A's concerns that the Charity Commission failed to properly handle serious safeguarding concerns relating to sexual exploitation at a charity.

Report Cover for the State Pension age stage two and three.

Women’s State Pension age: our findings on injustice and associated issues

21 March 2024

Our investigation found that thousands of women may have been affected by DWP’s failure to adequately inform them that the State Pension age had changed. The investigation had three stages. 

Reports about government

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