Publications

From 1 October 2026 we are the Public Service Ombudsman. Publications from before this date use our previous name of Parliamentary and Health Service Ombudsman.

Publications by type

How we can help leaflet
How we can help leaflet
15 September 2026
Our How we can help leaflet explains who we are and what we do.
Leaflets
Front cover of report
Spotlight on accessible communication: your stories, your rights
11 August 2026
In this report, we look at some of the accessible communication complaints people have brought to us, to shine a light on their experiences and encourage others to let their voices be heard. We share case summaries and guidance to help people complain.
Reports about NHS
Front cover of Annual report
The Ombudsman’s annual report and accounts 2025 to 2026
14 July 2026
Our annual report and accounts 2025 to 2026 give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Corporate publications
Front cover of report
Our strategy 2026 to 2031
21 April 2026
Our strategy sets out how we will take a more active role in using complaints data and evidence to identify risks, prevent harm and strengthen accountability across the NHS and government.
Corporate publications
Front cover of report
The Ombudsman’s Annual report and accounts 2024 to 2025
17 July 2025
Our Annual report and accounts 2024 to 2025 give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Corporate publications