Publications

A letter to to the Chancellor of the Duchy of Lancaster, Michael Gove, about a Government inquiry into Covid-19

1 July 2020

Rob Behrens wrote to the Chancellor of the Duchy of Lancaster, Michael Gove, to ask about the Government's plans for an inquiry into the handling of the Covid-19 pandemic.

Corporate publications

Peer Review of the Catalan Ombudsman Service

26 June 2020

The peer review of the Catalan Ombudsman service by Ombudsman Rob Behrens and Federal Ombudsman of Belgium, Catherine De Bruecker.

PHSO response to draft Framework for involving patients in patient safety

9 June 2020

Response to the Ministry of Justice Consultation on Improving the Victims’ Code

28 May 2020

Consultation responses

Balancing Evidence Guidance

7 May 2020

This guidance sets out the approach we will take when considering and assessing evidence.

Corporate publications

Equality, Diversity and Inclusion Strategy 2020-2024

14 April 2020

Creating and maintaining an equal, diverse and inclusive Ombudsman service is vital for individuals who work for us. It is also important for people who bring their complaints to us and those we investigate as we carry out our work.

Corporate publications

The Ombudsman’s Casework Report 2019

5 March 2020

Our first annual Ombudsman’s Casework Report includes information on cases we closed in 2019 about the NHS in England, UK government departments and other public organisations.

Corporate publications

Response to Patient Safety Syllabus consultation

28 February 2020

Consultation responses

Survey of experiences of NHS mental health care in England

19 February 2020

Our survey asked people about their experiences of using NHS mental health services in England. The survey results show that people continue to experience the five common failings we identified in our Maintaining Momentum report.

Reports about NHS

Performance against our Service Charter 2019/20 Quarter 2 (July to September)

14 January 2020

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2019.

Corporate publications