Complaint Standards

The Complaint Standards set out how NHS and UK central government organisations should approach complaint handling in a clear and consistent way.

A well-handled complaint has the power to reveal the truth, bring closure and create lasting positive change. These standards will support you and your organisation to:

  • deliver everyday good complaint handling
  • meet the expectations of people making a complaint about your service
  • use feedback from complaints to make service improvements.
UK Central Government Complaint Standards
NHS Complaint Standards