We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.
Delays to our service
The coronavirus pandemic continues to impact our service. You may experience significant delays when you bring a complaint to us. We are very sorry about this. For more details please read our Coronavirus update.
Please use our complaint checker below to make sure your complaint is ready for us to look at.
Information for people who want to make a complaint