We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.
Coronavirus (COVID-19) update
The coronavirus pandemic continues to impact our service. You may experience significant delays when you bring a complaint to us. We are very sorry about this and will do our best to support you as we work through the backlog the pandemic has created.
To help us work through the complaints we are receiving, please do not submit a complaint to us if it is about:
• delays with complaint responses
• matters which are likely to resolve themselves within the next few weeks/months
• delays in service delivery which are non-critical and are the result of an organisation coping with COVID-19.
Please use our complaint checker below to make sure your complaint is ready for us to look at.
To reduce waiting times, we are making some changes to the way we handle NHS complaints from Thursday 15 April 2021. For more information read our latest Coronavirus update.
Please continue to check our website or follow us on Twitter for further updates.
Information for people who want to make a complaint