We've changed our name

The Parliamentary and Health Service Ombudsman is now the Public Service Ombudsman. Our role and the service we provide remains the same. Find out more about our name change.

Current wait times:

We're currently dealing with a high volume of complaints. Over the last year, we’ve seen a 31% increase in complaints needing further investigation. We’re working to deal with your complaint as quickly as we can.

Current wait times are:

NHS services in England - up to eight months
UK government services - up to eight months.

We are the Public Service Ombudsman

We independently investigate complaints about the NHS in England and UK government services. Our service is free, fair and open to everyone.

Check we can look at your complaint

Report a problem with this page

Is the information on this page useful?

Yes

No

Thank you for your feedback.

[HIDDEN] Please provide some further comments on how you found this page helpful.

Help us improve www.ombudsman.org.uk.

How do you think we could make this page better?

(Do not include any personal or financial information.)

Comments

Help us improve www.ombudsman.org.uk.

Please tell us more about the problems you had with this page.

(Do not include any personal or financial information.)

What were you doing?

What went wrong?

Submit button(s)

We are the Public Service Ombudsman

How to make a complaint

Watch: who we are and what we do

Latest from the Public Service Ombudsman