We are the Parliamentary and Health Service Ombudsman
We investigate complaints about UK government departments, other public organisations and the NHS in England. Our service is free, fair and independent.
Our helpline will be closed between 2.45pm and 4pm on Tuesday 5 May. We apologise for any inconvenience.
We're currently dealing with a high volume of complaints. Over the last year, we’ve seen a 31% increase in complaints needing further investigation. We’re working to deal with your complaint as quickly as we can.
Current wait times are:
- NHS in England - up to six months
- UK government departments - up to seven months.
