We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.
Please note, our phone lines will be closed from:
Tuesday 19 December at 2pm until Wednesday 20 December at 08:30am
Monday 25 December 2023 until Tuesday 2 January 2024.
Important information about changes to our service
We've made changes to the way we handle NHS complaints. This is to reduce wait times and make sure we quickly identify significant service failings. We will only look further into the more serious complaints about the NHS.
Please read our service update before you submit a complaint.
Information for people who want to make a complaint