We are the Parliamentary and Health Service Ombudsman

We investigate complaints about UK government departments, other public organisations and the NHS in England. Our service is free, fair and independent.

We're currently dealing with a high volume of complaints. Over the last year, we’ve seen a 25% increase in complaints needing further investigation. We’re working to deal with your complaint as quickly as we can.

Current wait times are:

- NHS in England - up to four months
- UK government departments - up to seven months.