Women’s State Pension age communications inadequate, Ombudsman finds
20 July 2021
The Parliamentary and Health Service Ombudsman (PHSO) has found failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age. The 1995 Pensions Act changed the law so that women would no longer...
Prioritise improvements to imaging as NHS recovers from pandemic, urges Ombudsman
8 July 2021
The Parliamentary and Health Service Ombudsman (PHSO) has written to the Government urging it to prioritise improvements to NHS imaging services as part of the health sector's recovery from the COVID-19 pandemic. The letter highlights findings from the Ombudsman's report...
‘Your life in the UK will become increasingly difficult’ - Windrush generation man wrongfully threatened with removal from UK, Ombudsman finds
8 June 2021
A man who had lived legally in the UK since 1962 had his passport confiscated and was threatened with forcible removal from the UK, the Parliamentary and Health Service Ombudsman (PHSO) has found. Mr V was a Jamaican national who...
HS2 Ltd failed to properly communicate and engage with family, says Ombudsman
27 May 2021
HS2 Ltd (HS2) failed to properly engage and communicate with a member of the public over the sale of their family home to make way for the line and repeatedly mismanaged the case, according to a Parliamentary and Health Service...
Ombudsman shines a light on service failures across the public sector
29 April 2021
Too many people who complain about public service failures are not getting the answers they need and are being forced to bring their unresolved complaints to the Parliamentary and Health Service Ombudsman (PHSO). Today PHSO has begun to routinely publish...