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Ombudsman comments on CQC's State of Care report
23 October 2026
The Care Quality Commission (CQC) has today published it's annual State of Care report. The report assesses health care and adult social care in England. This year's report highlighted inequalities across the system leading to fractured care. Paula Sussex CBE...
Media statements
Ombudsman comments on Government's review into mental health conditions, ADHD and autism
9 October 2026
The Government has today published its independent review into mental health conditions, ADHD and autism. Ombudsman Paula Sussex said: “The Government’s independent review provides an important opportunity to consider how the system responds to rising demand for mental health, ADHD...
Media statements
Becoming the Public Service Ombudsman
29 September 2026
The Parliamentary and Health Service Ombudsman has officially changed its name to the Public Service Ombudsman, marking a new chapter for the organisation and reflecting its role in improving public services. Research with members of the public, public sector organisations...
Corporate news
National guidance needed to improve ADHD and autism care
25 August 2026
New report highlights fragmented care and regional variation in access to services alongside a more than 200% rise in complaints about ADHD and autism.   Government must introduce national guidance and stronger regulation to tackle delays in diagnosis and treatment, improve...
Press releases
Ombudsman warns public services’ communications are falling short for people with disabilities
19 August 2026
People with disabilities are being let down by public services due to poor or inaccessible communications, the Parliamentary and Health Service Ombudsman (PHSO) has warned. The Ombudsman said listening to patients and service users is essential to preventing harm, but...
Press releases