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Becoming the Public Service Ombudsman
29 September 2026
The Parliamentary and Health Service Ombudsman has officially changed its name to the Public Service Ombudsman, marking a new chapter for the organisation and reflecting its role in improving public services. Research with members of the public, public sector organisations...
Corporate news
National guidance needed to improve ADHD and autism care
25 August 2026
New report highlights fragmented care and regional variation in access to services alongside a more than 200% rise in complaints about ADHD and autism.   Government must introduce national guidance and stronger regulation to tackle delays in diagnosis and treatment, improve...
Press releases
Ombudsman warns public services’ communications are falling short for people with disabilities
19 August 2026
People with disabilities are being let down by public services due to poor or inaccessible communications, the Parliamentary and Health Service Ombudsman (PHSO) has warned. The Ombudsman said listening to patients and service users is essential to preventing harm, but...
Press releases
Ombudsman and NHS Resolution announce MoU
5 August 2026
The Parliamentary and Health Service Ombudsman (PHSO) and NHS Resolution (NHSR) have signed a memorandum of understanding signalling their commitment to working more collaboratively over the next year. Both organisations hold valuable insight on emerging safety issues, recurring failings, and...
Media statements
Ombudsman comments on the passing of the Hillsborough Law through the House of Commons
14 July 2026
The Hillsborough Law legislation has passed through the House of Commons. The Parliamentary and Health Service Ombudsman, Paula Sussex said: “The passing of the Hillsborough Law through the House of Commons is an important step towards a culture where citizens...
Media statements