News
National Ombudsman visits East London
30 September 2025
Parliamentary and Health Service Ombudsman (PHSO) Paula Sussex CBE will be in East London for her first roadshow to hear from NHS staff, charities and advocacy groups about issues affecting the local community. PHSO looks into complaints from members of...
Press releases
Windrush Compensation Scheme improvements called for after another family impacted by failings
18 September 2025
The Parliamentary Ombudsman has called for improvements to the Windrush Compensation Scheme after it failed to provide proper compensation to a family, a year after other similar failings had been identified. In 2024 the Parliamentary and Health Service Ombudsman (PHSO)...
Press releases
Charity Commission fails to comply with Ombudsman’s findings
9 September 2025
The Parliamentary and Health Service Ombudsman (PHSO) has called on Parliament to hold the Charity Commission to account after it failed to comply with recommendations following an investigation into its handling of concerns about sexual abuse. PHSO investigated two cases...
Press releases
Rebecca Hilsenrath comments on the Dash Review of patient safety
7 July 2025
Today, the Government has published Dr Penny Dash's review of patient safety across the health and care landscape in England. Rebecca Hilsenrath KC (Hon), Chief Executive of PHSO, said: "Disentangling the complex and overlapping world of patient safety organisations will...
Media statements
Rebecca Hilsenrath comments on the Government's 10 Year Health Plan for England
3 July 2025
The Government has published it's 10 Year Health Plan for England, which sets out its ambitions for the future of the NHS. Commenting on the plan, PHSO's Chief Executive Officer Rebecca Hilsenrath said: The Government’s ambition to put patient experience...
Media statements